Red Roof Inn Cleveland - Airport/Middleburg Heights

Regarding my recent stay at your facility.....deplorable at best. I came in town not for a spa day rather my grandmother’s funeral. I needed a place to sleep and shower to prepare for the services. After checking in at the front desk, the pronounced smell of smoke and skunk permeated the halls and elevator. My room upon first glance did not scare me other than the three inch gap under the door. I travel quite a bit for work and wipe down all surfaces of contact area in the room for my comfort. I had to run out to grab dinner as I had not eaten and figured after eating, I would unpack and prepare for the upcoming meetings at the church and funeral home the next day. When exiting the lobby, there were two lovely police officers interrogating a woman. Nothing screams safety like a couple of police cars and a tenant not wanting to comply with their ID. So upon returning from dinner, I start setting up my phone charger for my phone at the bed side floating stand. The three plug charger sparked and shocked me. I had to plug in my phone on the only other plug which was next to the safe. The coat rack was hanging out of the wall, the towels were stained orange as if makeup left on them, the room phone did not work, something exploded on the inside of the window, pubic hair on the toilet seat, burns marks on the counter in bathroom, fan in bathroom was literally black with dirt, hand prints on the mirror, cracks in ceiling, paint rubs on every wall, ripped accent chair, dirty walls, and horrible staffing at front desk. I had to use two bath towels to block the gap from the door and the night clerk was shocked when I had to ask for more towels. The room and halls smelled so bad that I could not unpack my clothing from the suitcase as I didn’t want to smell like smoke or the skunk smell. All of my clothes had to rehashed they smelled so bad even sealed in my suitcase. With the world of COVID, no one should be staying in a place as filthy as this. Do not stay here EVER! Upon checking out, the clerk asked about my experience and I told her my concerns. She said that she would leave a message for the manager and she could not refund anything since the room was booked through Expedia. I followed up with them and they have been unsuccessful in being able to connect with the manager. I don’t know that I would recommend ever staying in a Red Roof Inn because of this. The lack of concern to my complaints was received by myself as if they knew they put you in a cruddy room. No response from the hotel manager on the $95.84 was bad enough but the fact that I have wasted so much of my time trying to get a response or refund all while grieving, just pathetic. Shame on you for allowing beautiful pictures online and such a fraud of experience.

I've stayed here many times. However, in the past year, service, cleanliness, maintenance, and security have all gone downhill. Next door is Days Inn with free breakfast. It used to be more rundown than Red Roof but now, I would say it's comparable and also has free breakfast. Unless you have a pet (they stay free at the Red Roof), I'd recommend Days or another nearby hotel. There are plenty within walking distance as this is near the airport.

I stayed at the red roof inn a week or two ago and the front desk attendant was very attentive and polite. The room was clean and it was very quiet. This was one of the best red roof inns that I've been to in a while and I would have no problem returning again.

Yo! This place ratchet, ya heard! 1st given a room where some1 had kicked it in 1 of the beds. 2nd room was better, but not by much. Seemed like housekeeping didn't finish cleaning... Esp in bathroom!ud83eudd14

I feel Anna has implemented changes conducive to a healthy, clean, home away from home experience. It is secure, and staff is friendly and Covid 19 consciousness. There were issues with prior management. I must say with all certainty for the price this is the best hotel in the area hands down. Keep up the good work young lady!