roll: Upper Arlington Bike Shop

Great people to deal with and the mechanics do good work. I’ve used the shop many times to purchase gear and for bike repairs. I have always been satisfied with their work, employees and prices. We ran into a small problem one time and discussed options and worked out a solution. To me the sign of a good business is what you do when something goes wrong. They have my recommendation

Not all Roll: stores are the same and this one is the best. Great staff, very knowledgeable, and always willing to help. I drive out of my way to shop here.nnTheir level of service overcomes all brand recognition for bike models but it helps that they sell Giants and Cannondales so I can always find what I need.

Roll is the best bike shop in town. I purchased my bike there about 10 years ago and received excellent service. I have also taken my bike there for tune ups, and servicing. They are always friendly, and provide quick and efficient service. And of course they do a great job! I highly recommend purchasing a bike from them.

This shop has the absolute worst customer service of any establishment I've been to.nnI bought a bike to get delivered and they sold the bike I paid for to someone else. They didn't bother to tell me until I had to call and leave multiple emails asking when my bike was being delivered. They were out of stock of pretty much every bike so I settled on a bike that was of much less quality for the same price.nnAfter placing that order they still never dropped off my bike and wanted me to come into pick it up. The only reason I ordered from Roll is because they offer a delivery service. I drive a small car that cannot fit a bike so I don't have a way to pick it up. I took a day off work and borrowed a friend's car to come get the bike. I called beforehand to see if it was a good time to come in and they said yes. I arrived and there was about 20-25 people waiting in line outside. That clearly is not a good time to come in and they were extremely busy.nnI finally got the bike delivered but it was only after calling and telling them I wanted to cancel the order. I was pretty frustrated but I got the bike so I dealt with it.nnA couple months later my bike's back tire is completely worn off and I noticed that the store installed the wrong tire. They wanted to place blame on the manufacturer and we're going to call in a warranty claim. It's a $30 tire. Just help me get it fixed so I can get back on the road. I would of paid for a replacement right there just to get it over with.nnThe guy who I spoke with made it seem like he was going to run in and call and come back out to let me know what's going on but no I waited outside for 45 minutes only for him to tell me it will take a few days. You probably should have told me that before I sat there in the sun.nnI'm so frustrated with this business. I've spoke with multiple employees and not one single person seems like they have worked in customer service a day in their life. I'm sure they are knowledgeable about bikes but that doesn't help if they can't communicate with people. Maybe it's because I bought a entry level bike and they don't value my business as much as the rich people who buy multi thousand dollar bikes?nnI have given this shop multiple chances and I am going to find somewhere else. It's a shame because I was planning on getting a much higher end bike next season but it looks like I'll have to buy it from any other bike store because there's no way they could be as awful as this shop.

I have been to this location multiple times and highly recommend it! The staff is very polite and very knowledgeable. I would go here if you have any bike repairs or questions about a future purchase!