Custom Fence and Roofing, LLC

We love our fence. It is absolutely beautiful. We have receive compliments on it daily since having it installed. We would highly recommend this company.

We put our deposit, half the total cost, down in April of 2020. The estimate to begin the work was May 15, 2020 (barring any inclement weather). The work was “completed” at the beginning of July. After months of excuses regarding the availability of materials, and lack of help, the work began. We had approximately 5 post holes dug the first day, 10 the second, and the posts were set the next day. Then some material trickled in, then some more...what I’m getting to is that it took approximately a week and a half to get a very small section of privacy and chain link fence installed. As of today 7/20/2020, the project has still not been successfully completed. Update, finally complete.nnThe fencing was installed with nail guns, not screws. The fence was fully installed, as in the entire yard was fenced in and then wherever a gate was planned, that section of fence was chain-sawed to create a gate. They didn’t use a circular, or compound miter saw the entire time. They used a chainsaw to make ALL of the lumber cuts (which means inconsistency all around, no measurements). The gate latch hardware on the double gate was installed upside down and had to be fixed. The tops of the 4x4 and 6x6 posts were chainsawed at an angle and are varied and inconsistent. As of today 7/16, I’m still waiting on a gate latch to be installed. Tomorrow was the promise.nnToday is 7/20/20. A worker came to install the last gate latch today. Apparently, when measuring, they miscalculated. The fencing, coupled with the 2x4 runners, and the 4/4 post meant that the fence was too thick to install the latch. To remedy the situation, the worker took a chainsaw and ripped one of the fence planks lengthwise making a strip approximately ¾-1 inch in width, added some small chunks of 2x4 behind that strip, and made a small section so the latch would fit. This meant that the entire plank where the gate met the fence was irregular and the tops of said plank were no longer the same height. Rick was called. He immediately man-splained to me (also a man) how the measurements were what they were, etc. and that he could have the fence redone, but that he wasn’t moving the posts. I didn’t like the tone, the fence is being redone.nnAll that being said, Rick has been in business 20+ years. If someone has been in business that long, they should have mastered the quality factor, not accumulated 20 years of shortcuts and tricks. My neighbor’s first fence was built by Mr. Reddix when he started. From their reports, he continues to do the same shoddy work he did 20 years ago. I guess if it’s worked this long, why change? He hires help daily, and has no consistent workers (he told me this). How are you supposed to schedule projects if you don’t know how big your workforce is on a daily basis? Empty promises is how.nnI will say Rick supplied the cheapest bid, but he also boasted the most “experience”. That’s why we chose him. Additionally, he did offer to refund our money (prior to any fencing being installed) due to the wait, but we needed the fence and didn’t want to have to get on another person’s books and wait even longer. Plus, we’d only heard good things about him (prior to the fence being installed, our neighbors didn’t know it was him until he showed up the last day) and we had heard of material shortages due to tornadoes. There was no reason to believe he would have done a poor job.nnHindsight is 20/20. I would not recommend Mr. Reddix or his company. Spend a few hundred extra bucks to ensure a quality job. Mr. Reddix is nonchalant about the poor work product he provides. He never once did a walkthrough on the final project until I called him voicing my frustration. He has had little communication with us, I have had to initiate any conversations we’ve had. He has 18, 5 star reviews on here and of course only shows his best work. Maybe I didn’t pay enough for him to care, but it’s all we could afford and I believe in integrity and doing the best job you can. I can’t say the same for Mr. Reddix.

Highly impressed with Rick and his teams work. Very competitive quote within 2 days of calling and work started within the next week. The team was on top of the completion and even worked the weekends to meet deadlines. High quality and would recommend to anyone in the area needing a new privacy fence.nnAnd of course when the wife is happy the whole family is happy!!

Update 7-29-20nbecause Custom fence did a great job on my fence I had them put a roof on my house. They did a great job and was on time and completed within one day. They cleaned up and didnt leave anything on the job. thanks for the good work.nCustom fence did a great job putting up my fence. They made sure I was happy with the work and cleaned up after their self when the job was done. Rick also got some one to clear out a bunch of trees and brush that I was having problems getting anyone to clear out.

Could not be more pleased with the company. They work quickly and do an outstanding job. My roof and chain link fencing are both top notch! Highly recommend!