Map
Detailed Information
- Place Types Lodging
- Address 700 Commons Way, Rochester, NY 14623, USA
- Coordinate 43.0848492,-77.6039158
- Website https://www.extendedstayamerica.com/hotels/ny/rochester/henriet
- Rating 3.4
- Compound Code 39MW+WC Rochester, NY, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
If you don't mind a non smoking floor smelling like weed/smoke and guests that must sleep during the day and party and making loud noises at night. This is the hotel for you!! I stayed at this hotel for it's kitchen. We didn't even cook due to how bad the smell of weed and smoke was. It wasn't just in the hall on our floor it was very strong in our room. I should have taken other Google review advice and opened the windows to try to air it out. Would not stay here again. Would have asked for a refund but wasn't wanting to be a Ken and cause issues. Spend the money stay at a different hotel and feel safe and sleep comfortably
Place doesn't even deserve a star. Expedia reservation number 72024844853284.... I'm sure Clarence the general manager if that's what you will call him, owner, corporate and the public may verify through Expedia. If I could place the pictures online of the bite marks from bed bugs from myself and three children it would be even more gratification. Also placing photos of the mattresses that they placed outside from other units on the property would even be more damaging. Pathetic can't describe this property, uncaring, dirty, infested, unprofessional and unworthy of even a second glance would be a appropriate description. I refuse to believe that the district manager of this property, the general manager and it's working staff cannot also smell the stench of marijuana smoke within its hallways. If the district manager or the owner walked into this property and says it doesn't need change then they're just as much despicable and tolerant as those that would book a room at this property. To Clarence you're a very cold general manager and your staff as well. Believe me I am also sending your corporate office the photos of the bite marks video footage of the way your housekeepers clean rooms and audio recording of the way your front desk personnel treat their guests.nRegardsnGregory Morris
A bit ghetto but as extended stays gonit was decent. Not the cleanest but I usually clean my room upon arrival regardless. Friendly staff
Their policy says that they will give away your room if you arrive after 6pm, even if you have a reservation. Knowing this, I made sure to call ahead well in advance to let them know I would be arriving late, and they said it was no problem. Despite this, when I arrived, they had already given away my room. The woman at the front desk found me another room and only AFTER I paid for it did she realize that there was someone else already in that room and there were no more rooms available. So not only did I not have a room, but I was also out $300, which she could not refund me.
So I got my brother a room for his birthday when he left the same day he called letting them know he had left his phone and control. They found the items. Now he also told them I would be picking up his items. So the day I went to go get the items a called and ask if is items where’d there, the gut I’llyou says yes I remember seeing a phone but no controller. So I leave with and call my brother and ask is he sure they said he had his item he said yes of course. Now I’m mad because this is a 80 fora controller I call them back the gm says we never said anything about a missing controller. My advice is to never leave any expensive items at this hotel because they do steal we’ve look everywhere and still nothing we can’t file a police report because we live in the city and that we would have to go back to this location and wait for police to file a police report. Also they gave him a room with someone a pop ready in it
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