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Hawthorn Suites by Wyndham

8005 Sheridan Dr, Clarence, NY 14221, USA

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Detailed Information

Place Types Lodging
Address 8005 Sheridan Dr, Clarence, NY 14221, USA
Coordinate 42.9775762,-78.6962526
Website https://www.wyndhamhotels.com/hawthorn-extended-stay/williamsvi
Rating 4.2
Compound Code X8H3+2F Harris Hill, NY, USA

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Reviews

Brett Pacanowski (12/29/2020)

From check in until check out, total disaster. Walked in and had to shout into the back room for service as no one was sitting at the front desk. Got into our king suite and had to immediately open up all the windows as the garbage disposal made the entire room wreak. The wall paper behind the bed was peeling. Don’t count on a hot shower or shave as the water was warm at its hottest. Woke up the next morning, walked down to the advertised free breakfast, nothing. Called the front desk and they said breakfast is a bottle of water and a granola bar. No mention of that at check-in. Good thing there’s a few Tim Horton’s, Starbucks, etc. in the vicinity. Topping on the cake, wake up the next day to an extra charge for the room. Called the front desk and was hung up on twice. Finally got someone on the line and she said she couldn’t do anything so she explained I had to call her manager who worked 11pm-7am starting 01/01!!! I had to leave a message for hopefully a call back on my refund. I’m telling you, find somewhere else to stay, what a disgrace.

StratusPeach (03/05/2021)

Very comfortable, clean hotel stay. Found it at a great price, and queen room had kitchenette which was wonderful for our extended stay, and saved money. Food places all around, olive garden right across the street, and walmart about 0.5 miles down the road. Great location, service and stay!

Monique Admin (02/18/2021)

If you are traveling to Buffalo, NY area, the Hawthorn Suites by Wyndham located at 8005 Sheridan Drive, Clarence, NY is THE place to stay. The management and their team make this hotel 5-Star.nnGeneral Manager, Julie Godino, and her team went above and beyond and without a doubt treated us better than anywhere we’ve previously experienced. The courtesy extended to us and the humble personalities of the management and staff was shown to us during the difficult time of bereavement for our military son. We are common people who traveled to Buffalo to pay our respects for our fallen son who passed away too early in life. Emotional and vulnerable in a strange city, we desperately needed a place for a comfortable nights’ stay.nnInstead of strangers, we were treated like Family. When we first walked into our room there was a sympathy card along with a large basket of generosity, that we truly enjoyed having to snack on. In this day and age, a place like this and the people that care so much is practically unheard of and so very much appreciated. We wish to extend a very big Thank You to Julie Godino and The Team at the Hawthorn Suites by Wyndham. You all deserve more than 5-Stars!