Map
Detailed Information
- Place Types Lodging
- Address 23 Black Bear Way, Waterville Valley, NH 03215, USA
- Coordinate 43.951783,-71.5084
- Website http://www.blackbearlodgenh.com/
- Rating 4.3
- Compound Code XF2R+PJ Waterville Valley, NH,
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Outstanding stay! If I could give 6 stars I would- We were greeted enthusiastically by Dawn..she was so nice and very helpful, explained where everything was and what to do at the Waterville Valley area. The Black Bear Lodge is cozy and comfortable. We stayed in a suite and loved it: full kitchen, comfy beds and pillows, electric fire place and beautiful view outdoors. Located right next to the Waterville Valley Village. Many stores available to shop at. Groceries and snacks can be bought at the Jugtown Country Store and a beautiful area for walks...close by to Waterville Valley Ski area. Truly enjoyed our stay here and highly recommend it:)
We went there for three days on Feb vacation, their check-in is at 4pm - pretty late check-in if you ask me but we stayed on the mountain till 4pm anyway so it wasn't that concerning.. We arrived at the hotel (three kids - tired and cold) around 420pm and found three different families (all with kids) in the lobby disgruntled and waiting.. Moments later we were told that our room isn't ready for us and we must wait - we were welcomed to take a seat in the lobby :) Long story short - we waited over two hours to get a room! While waiting we met a mother that arrived the day before with four kids and waited 3,5 hours for her room! When I inquired what was the reason for such a delay, I was informed they had only four people to clean the rooms - there are six floors and 87 rooms in that lodge and they have four people in housekeeping? If that's due to COVID, they should have adjust their rental capacity or outsource the cleaning staff, families with kids shouldn't have to wait for hours. We will never, ever again stay there and we do not recommend it. Also, they claim on their website that they renovated in 2019 - that place looks like it has never been renovated..
Black Bear Lodge is hands down the best place to stay in Waterville Valley. Not only are the rooms comfortable, quiet, and with the amenity of a full kitchen, the staff go out of their way to make you feel like you’re apart of their family. Arriving here feels like I’m arriving home and leaving is always hard. I have only had positive interactions with the staff, and they remember us and our names every time we go there! I will never stay anywhere else in the Valley. I can’t say enough about this place. You need to stay here!
I have rented for 2 Winters there and the room was 4 Stars but I have to give them 5 stars because of the Customer Service. Dawn at the Front Desk was very aware of details and very accommodative with my needs. Chris was the first person I met there and She was just like Dawn. Everyone else was like Chris and Dawn, Very Accommodating and willing to help anyone at anytime!
I just bought a condo here at black bear, I've been here for 3 days and feel right at home, you never really know if your making the right move until you get a chance to digest a bit .. I made the right move. Love it here.
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