REI

Very helpful staff members who know the products or will find someone who does. Helpful with instore and online purchases in case your size/color/style isn't on the shelf. Perfect policies for masks wearing and cleanliness during this time. I feel safe shopping here.

I constantly feel like you have to fight for just basic decent service these days. I recent purchased two Co-op Cycles REV 24 Plus Kids' Bikes. There were scheduled to arrive a few weeks before Christmas unfortunately they didn’t and I was told they were pushed out a week no big deal we still time. The next week same story nope. I call with just a few days before Christmas and they are just wrapping up one and have the second one ready to assemble. The manager offers a discount for not having them ready in time but I’m just glad they arrived. We drove 2 hours and picked them up on the 24th and to be honest at that point I was just glad they had them. My kids were ecstatic we got bells and a few other accessories and were able to ride out the door that day.nnI didn’t have to bicker or fight with anyone they apologized for the delay and offer a discount which was gracious. What I appreciated the most was they didn’t make excuses for the delays and inconvenience. It seems so rare these days that a store actually says sorry we committed to something we couldn’t meet and that’s what mattered so I thank the store manager for his honesty, you guy rock and you make two young boys day for sure! Thank you of acknowledging the mistake and making it right.

Felt very safe in the store. Thank you. With Corvid things where set up perfectly for shopping. Will return again soon

Had a really pleasant time! Curt helped me find the shoes I needed and suggested some great books as well! The whole staff was kind and very responsible with COVID procedures.

Very helpful associates. I was able to go in the store, ask 2 different associates for assistance with binoculars and lady's mittens, made my purchases and was out of the store within 15 minutes. In these times of covid that is very important to me. All safety protocols such as sanitizing, social distancing, mask requirements etc. were in effect.