Surestay Plus Hotel By Best Western Ottumwa

good stay, everything in room worked, employees were very polite and nice. if you had any questions or problem they addressed them. good location, coffee and breakfast was nice

To say the least I have never left a review... But this was the most horrific experience of my life. The attendant at the front desk was nice upon arrival and check in. The adventure started when the key card machine was broken and she had to let me into my room. She then could barley get the door open after unlocking it. I walked into the room and the tile floors had not been mopped and had dirty foot prints. Then the carpets had not been swept. I then visited the bathroom where I realized there was a beer bottle cap inside of the toilet paper holder. So of course then I went to the bed to check for bed bugs as a routine for all hotels. Luckily I did not come across any but then found the sheets on one of the beds was backwards and had dirt all over it. So on to the next bed as it was only myself sleeping for the night. The 2nd bed had blood stains on the skirt. I then realize the microwave hadn’t been cleared I look inside to see a piece of old pizza lying on the glass turntable! On top of all of that there were pubic hairs all over the bathroom. Of course I went down to the desk to speak with the very nice attendant that I had spoke with when checking in, I showed her the pictures and asked her if the room had even been cleaned. She then provided feedback that was more than unfriendly as did not believe what information I had provided her. I was not able to get a clean room and no refund either as I booked through a traveling site. She did offer to come clean the room but it was 10pm and I need to get to sleep as I had to be up at 4:30am. The lock on the door was also broken so it was a good thing the door was hard to open. So one sleepless night in a disgusting hotel room and I will from now on listen to bad reviews!

Probably one of the most disgusting hotels I've ever stayed in. Light fixtures were ripped out with wires exposed. Urine and feces dried on the toilet from previous guest. Dried urine on tile floor in the bathroom. Overall a poorly maintained facility. The general manager Chris was unapologetic and quite honestly rude. Reporting this hotel to the health department, but I would suggest driving right past it

Well, when I first arrived to the facility, the staff was absolutely rude, it was appalling. then, the clerk at the Front Desk told us that we would have to pay a deposit, which was acceptable, it was expected. However, she then asked for my credit card after I already made a reservation online. I didn’t understand, and she didn’t elaborate. Then, I had my friend try to come in to use the restroom before they had to go to work. They were in here for less than 10 minutes. She made him pay $10 to even enter the hotel, and when he informed her he was just using the restroom, she replied “”well, go somewhere else.’’’ I was very disappointed in the customer service. I am a smoker, and when I went outside to smoke a cigarette, (I requested a smoking room, said there was none available supposedly.) and when I tried to re-enter the building, my card wouldn’t even work to open the door! I had to walk through the lobby and go all the way around the hotel. Working in customer service myself, the main priority is the customer’s satisfaction. And right now, I can openly say I Am Not Satisfied. (P.S. The light fixtures in my room didn’t even have a lightbulb!!)

NEW OWNERS ARE TWEAKER CROOKS. DOUBLE CHARGED MY CARD THEN WANTED CASH. all the doors are broken.holes in walls. STAY CLEAR