CVS

Absolutely HORRIBLE customer service. My experience is too long to put here in much detail, but be prepared if you choose to deal with CVS. Let’s just say it took 5 phone calls, hours on hold, a smart mouthed person who told me my $210 prepay that didn’t work on the app but has a hold on my bank account, and is a known problem to them, would “probably come out of” her pocket because it wouldn’t release my meds.HOW DARE SHE MAKE HERSELF THE VICTIM. CVS made it MY problem to fix, required I be patient, even though my husband and I have significant health issues, including cancer and heart surgery histories and missed 2 days of meds waiting because of THEIR computer “glitch.”. They basically said, “here just take your meds and we’ll fix it later.” I wasn’t asked for payment but I left a check so I’d have a record. I found it highly insulting the pharmacy person insinuated she would have to pay after I had made MORE THAN every effort to pay. Needless to say, I have had more contact with “corporate” and customer (dis) service than I wanted. I will be seeing the store manager in person and I take issue with this apathetic treatment. I’m not the only one. A lady in Tractor Supply told me she has had terrible service with this CVS herself and worse, her baby. She overheard me on the phone while I was doing Christmas shopping, trying to stay cheerful, while on 30+ minutes on hold. After all this, they MISSED my order for a blood pressure med when they “gave me” the meds and I was required to make a THIRD trip back. Another lady in front of me at the drive through was upset and wondering why HER medications weren’t available when she was told they were. She, like me, was so very sad and frustrated (however, my fever pitch reached a 2 swear word level on the phone, which I deeply regret having said). I’ll be checking for another pharmacy and yet, I think there’s quite a monopoly in the prescription world and Big Pharma knows which size hairs of ours they have ahold of.

Accommodating and friendly staff

Why would you tell me to come back in an hr if you were closing? Just go to Walgreens

Drive-thru is really good I've used it a few times but I like going in and talking to the people they're very good very nice

I have never had a problem here