Walgreens

Proscription not ready most of the time

Employees were friendly, not helpful but at least not rude like some other Walgreens stores in Pasadena, TX

Soo.. apparently they don’t sell beer to grown ups here. My mom is in her late 40’s and she was asked for her ID in order to buy it, which of course she did! Even when she showed her ID , the cashier didn’t accept it because it was “expired”. Like first of all, you’re a cashier for Gods sake, you don’t work for the FBI! The point of showing the ID is to show proof she’s old enough to drink... I’ve also noticed that this same cashier, doesn’t ask everyone. She doesn’t ask some teens, which she should! Discrimination? I think so.

This has always been a place I’ve always gone. But I will not go back about 2 to 3 weeks ago I was there with my wife she went inside to get my son’s prescription. She didn’t have his Medicaid ID number but she did have his dental number card which is the same thing when it comes to Medicaid... she constantly told the pharmacist “JOYCE” and Joyce claimed constantly that the number wasn’t working. I need his medicaid ID number not dental. The same day the doctor asked me to bring his dental card since his Medicaid card was lost and it’s the same number. Which we constantly told her, for some odd reason it wasn’t working . And when I asked her to try to again she got an attitude. I knew this number was going to work because She had use it at the doctors office the same day which she told her. She claimed again it wasn’t working handed it over to the main guy that was there that night as well. He asked “ did you put a number right” she was like yes!!!!’ So once again for some odd reason it wasn’t working they told me to “come back in the morning we’re just gonna have to call“ my son had a major cough going all night I needed the medicine ASAP. To Me it didn’t make sense So I went to the Walgreens down the street and told the pharmacist what was going on. He cleared and re-typed the ID card number and he said “ wow what an easy fix they had the last two numbers switched. I don’t know why but this person named Joyce shouldn’t be working back there.. my wife ask you to please can re-type in a number three times and you get mad and still get it wrong. I feel like it was on purpose and for that being I will never go back.

Rude manager wow the way she treated me was horrible. She made me feel so stupid in front of other customers. I even went home and cried horrible customer service. All she does is take smoke breaks and be rude.