Playtri Cycling

Walked in to check out some entry level mountain bikes as we just moved to Austin Ranch and wanted to ride the local trails.nGene took the time to show us a couple lower end models (Batch), explained the pros and cons of the bikes, then showed us an upgraded bike that was still around the same price point (Cannondale).nAfter checking fitment, even cutting the seat post down on one bike, we decided on the Cannondales.nThe transaction couldn’t have been easier.nTo top it all off Playtri offers discounts and complimentary service and an annual tune up with their bikes. The definitely earned my business.

Good selection. It's slightly smaller then the other Play Tris. James, the Manager is one of the nicest and informative people I've come across when it comes to my journey in to the Road world. Everytime I come in I learn something new. The shop guys are great as well.

Poor customer service, walkin no welcoming, then thenone whom tried to help states he has no clue on bikes he just works thereud83eudd14 wow like really .. Then i tell him well i have a mountain bike already im looking for such and such and then he still offers me a mountain bike ud83dude0f hmmm like nooo... Byeeeeee

The owner of Playtri located in The Colony, Texas is obviously strapped for cash. I spoke with Gene , the owner, explaining that his manager James had given me a written price for a bike, and when I came into his store to purchase the bike, James told me that the price on the bike actually went up $150.00 the day before he gave me the price in writing. I asked Gene to please honor the price I was given in writing by his manager. Although Gene did acknowledge to me that indeed he would be turning a profit, and not losing any money at the 625.00 price that I was given by James his store manager, he was still not willing to honor the original price that I was given in writing. Gene’s answer spoke volumes as to the fact he needed the extra 150.00 more than a loyal customer, which just leads me to believe he’s really desperate for money. I have never dealt with a colder person in any retail setting in my life. I started reading reviews by other customers, and I saw a common denominator in Gene, the reviews used words such as shady, unprofessional, rip-off, rude, after reading the reviews. I actually felt better knowing that I am not the only customer that has experienced horrible treatment by Gene and James. I will purchase the same bike from Richardson Bike Mart, where their business practices are extremely ethical and they are kind to their customers. I hope Gene finds lots of success in his business, but I do not see him achieving a life of significance by treating others the way he treated me. GOOD LUCK IN LIFE GENE!!!!

Stop by and talk with the team about bicycles and they will help you service or purchase one. They have a decent variety of bicycles and gear and can get you whatever is not in store. I walked in for service, test rode another bicycle and ended up purchasing it right away. Thank you Gentlemen!