Cox Apartments

It’s a great location and pretty cheap, but the apartments are very old and outdated. Management is not cooperative and not helpful at all. However, the maintenance guy is awesome!

The only issue I had was with the Management but with the change of management then I got what I paid for. Things were old and did not work sometimes but they were rustler easy to fix or management helped.

I lived there for three years and never really had a problem until recently. The apartments are in mostly decent shape, but management is difficult to work with, and they have very limited office hours. Here are a few of my and my roommates' experiences with Cox Management: 1) Last fall the building's water heater broke and it took a little over two weeks to get it fixed. Residents were not compensated in any way, even though it was Cox Apartment's contractual responsibility to provide utilities. 2) Cox's internet regularly has problems, and it almost always takes weeks to get management to fix it. 3) It took almost two years to convince the management to have someone look at our gas stove, which frequently filled the apartment with gas because the pilot light continually went out. They insisted there was nothing wrong. However, when they finally did call someone to look at it, it turns out that the gas lines were so dirty that the pilot light couldn't stay lit, which is why the apartment was always filled with gas. And there wasn't enough ventilation to air out the apartment when this happened. 4) When I wanted to sign a contract for the coming semester I was told one could not be emailed to me because Management wanted to personally go over the new addendum with each tenant. Since I couldn't get to their office hours I asked if they would hold a contract for me, and was told that they would "unofficially" hold one until I could get there. Meaning that if they still had an open spot by the time I was able to physically show up and sign, then I could live there. But if all the contracts sold before I could physically walk in and sign, then too bad for me. For those wanting to sign, here's the oh so important addendum: -Management will no longer be providing lightbulbs or sticky tac. -You are now allowed to use command hooks in your apartment. -The late fee for rent has been raised to $20 the first day, and $1 every day after that. Nothing else in the contract has changed. 5) Management lost my roommate's contract and she was forced to move out because they sold her spot to someone else. This happened to several girls in the building. 6) Cox Management refused to send a contract to my roommate who was living out of state at the time. Instead, she was told that she should pay the deposit, and if there was still a spot open when she arrived in Provo, then she could sign a contract. 7) Cox Apartments doesn't meet the furnishing requirements for BYU Contracted Housing. There are not enough study spaces for all students, and the three desks that are provided are insufficient and breaking. Also, the widows don't seal, so the apartments don't maintain the temperature very well, even though the heating and AC work. Additionally, the bathrooms have mold on the ceilings because there's not enough ventilation.