South Willow Community

South Willow is a great family community! It's a very safe place to call home. The management staff is super helpful with any questions & is always very nice.

We went to play Pickleball. Only outdoor court I know of in Provo. Really nice court with benches. No net - bring your own.

New management is just money hungry. They raise up the Lot fee so high. I would almost consider into looking into your laws to see if it’s legal. I know it’s only suppose to go up a certain percentage a year. The pipes of me and my neighbor were are clogged. They had gone into to fix the pipes plenty of times before the new owners but never fixed the problem. They just repaved the roads and called it good. It’s almost cheaper to rent an apartment vs living there.

Its a nice looking community but the management is difficult to get in contact with, uninformed, and unwavering. They are new management as of Summer 2018 and I am less than impressed.They have not sent out basic contact information for the on site manager or an email for the management even after asked to do so. All that is publicly available is a phone number that might work. (I called that number shortly after the change in management and they didn't even know what South Willow was!).They held a community meeting late 2018 (which was somewhat helpful) where residents would bring up concerns but they just repeated for each concern that they need it in writing without providing an email address. When they first took over they provided an incorrect address for where to deliver rent causing confusion. They hired a very strict towing company based out of MURRAY so if your car gets towed.. good luck. At the meeting (over 6 months ago) they said they were getting a new towing company but we have not been notified of a new company and the signs are still up from the other one so if my car were towed I would have no idea where to call. They make simple mistakes in stuffing bills. In my bill they had folded up another residents bill and put it in there too, I'm sure that violates some privacy law. Also I'm assuming that resident didn't get a bill that month or got it very late after I sent it back. I understand raising the rent because of inflation, but raising the rent by a large percentage (21%) seems very unreasonable. There are a few things the management is now doing that is better. They repaved all the roads and apparently they are redoing the clubhouse. (side note, there is nothing in the new contract that says using the clubhouse costs money but when I asked about reserving it they said it would be $100!) I gave it 2 stars only because it's location has been convenient and it looks nice.

So beautiful. I've always only visited a couple of times. It has now become my favorite park to take an evening stroll. Peaceful, great lighting on the paths, absolutely beautiful