Hilton Greenville

Staff was great, exceptionally responsive. I arrived at 8:00 pm for a client meeting the following day. The reservations had inadvertently been set up at another hotel. In just a few minutes, they had me set up with a guest room and by the time I got to my room, they had a meeting room setup and ready for my inspection that evening for my meeting the next day. They had the room just right, AV, etc. all ready to go. The staff was so attentive and did a great job. We’ll be back!

Overall a decent place to stay! I would have gave 5 stars but for the price of the room Hotel needs to be updated a bit. Especially the carpets in the hallways leading to the rooms, had a mildew smell and needs to be replaced. Other than that Staff was great and food was good.

If I could give a negative I would! Front desk clerk was rude. Pull out bed was missing sheets. None provided in the closets either. Cover had not been washed from previous guests. Didn't even spend the night. We left before sleeping! Definitely not what was expected from a Hilton.

Clean and updated

The Hilton Greenville has to be the top hotel in the city. It’s very clean, has nice common areas and the staff are as friendly as can be. The rooms are well appointed and in great shape. There are a few issues, however. The a/c unit makes an awful sound every time it shuts off (I was in two rooms and both did this). Also, the toilet in our room ran constantly. We didn’t report it simply because we wanted less exposure to staff due to COVID. As a Diamond member, the free breakfast in the restaurant was very good and they had no problem allowing us to take it to go. Great staff in the restaurant! One disappointment was not receiving a Diamond upgrade to a junior suite despite the app clearly showing they had upgraded rooms available. They “upgraded” us to a premium room, which is the exact same room we reserved it was just on a higher floor. Not really an upgrade in my eyes. Overall, great property though the noise from the a/c unit alone may deter us from staying again on future visits.