The Residences at Biltmore

First off, the bed was advertised to be a pillow top mattress, but it wasn't and it was really firm. The sleeper sofa in the living room was more of a futon, but it did have a pull out bed. The vent fan in the bathroom hasn't been cleaned in a long time. There was poop smeared on the wall in the bathroom next to the toilet, my husband cleaned that up. Took a long time to get hot water in the apartment. The second night we were there, the neighbors had a very loose headboard, if you get what I mean! Then on Wednesday, we found a guinea wasp, alive, on the bedroom floor. Tried using the small jetted tub on Thursday, but ended up with water puddling in the floor. We dried that up. The cleaning service didn't come the whole time we were there and we were there Monday to Friday. We did put up then'Do Not Disturb' sign on Tuesday, because I was sick to my stomach and we didn't want to have anyone near. We didn't have the sign up on Wednesday or Thursday, but still no service. Called the front desk Thursday evening to get clean towels and received tiny towels that were barely more than hand towels. If you are looking for somewhere that looks nice, is conveniently located and has city sounds, then this is great for that. My husband and I prefer a peaceful, quieter vacation spot and we didn't realize this location was just down the road from the hospital/trauma center, so there were a lot of sirens and helicopters. On top of this, we were told that dogs weren't allowed, then we were hearing dogs barking all around. We came to believe that these were dogs that belonged to owners. We were going to stay until Saturday morning, but decided to come home early. This vacation was a mess and a good portion of that was because of the accommodations. It put a damper on the whole week.

My daughter and I stayed at the Residences at the Biltmore this past week. We stayed 4 days. The residence condo was very nice upon entering. The condo was clean and decorated very nice. However, when we started to use the furniture it was a different story. The couch in the living room sunk in the middle and you sat sideways on the edges. After using the fireplace and turning it off there was a strong odor of gas. The cushion on the chair went flat when you sat on it for any length of time. The ice maker on the refrigerator barely worked and took a lot of time to give you one cube of ice. The King size bed in the master suite was very hard and you could feel the springs when you laid down. I did not get much sleep the whole time because of it. I tried to pad the bed but it did not help much. Besides the worn out furniture the condo was okay. We spent a lot of money to spend on uncomfortable broken down furnishings that need to be updated.

Noticed these coming out the morning we were leaving. My husband saw one during the night but didn’t think bed bug after googling a pic. The next morning when we were getting ready to leave I saw one coming from the bathroom into the kitchen and asked him if that’s what he saw. He said yes but a little bigger. Then I went into the microwave one was there, I went to brush my teeth and one was in the shower. I called the front desk to check out and let them know and she said for this time of year it could be a carpet beetle. We got concerned because of course we didn’t want to take anything home. We checked our clothes and bags and left. I sent a pic to an exterminator friend who then confirmed definitely a type of roach maybe German. After googling I think it is definitely a German nymph. We shook our stuff out outside before bringing it into our home and putting everything straight into the wash. Giving them the benefit of the doubt maybe the people before us brought them but We will not be returning.

My departure experience was a lot better than my arrival experience. The staff (a man and woman) were friendly and helpful. It was easy to return the room keys, parking was spacious and carts were available to load luggage. And sir l do know what friendliness looks like. I aspire to be always, even though sometimes l even fail. Friendliness helps customers like me decide were l will park my car and spend the night. A warm smile and helpful attitude is like coming to a home away from home.

It was beautiful. The staff was very nice. They gave us leeway with check in. The Azalea restaurant attached is magnificent. The downfall is our room wasn't cleaned good at all. I found stains on the extra linen, wine stains on the nightstand, wine bottles on the floor, and the complimentary bottles were half used already. We even called for more linens and they were out so we had to give the kids a sheet from our room to make up the couch bed.