Americas Best Value Inn & Suites St. Louis, St. Charles Inn

This place was nice. Staff was courteous. Rooms were clean. Everything worked. Quiet area and low noise level.

I booked this online for my husband we are from our of town but, drive through St Charles every month. The bed was extremely itchy as if the fabric softener was rinsed out. Morning staff was rude. Complementary breakfast (while making my waffle the staff was cleaning its 8:45 on a Sunday I was able to get 1 waffle barely the dining staff unplugged the machine & put everything away before I could finish and start a second waffle. Plain Rude.

Here's the thing. There's a difference between luxury and convenience. But if I'm paying the same price as I would for luxury anywhere else, I expect more than just convenience. I put a lot of thought into this review and am also writing a letter to corporate, the health department and the Missouri attorney general.nnLocation - super convenient.nLobby - dated, worn, clean. Upon arrival the floors had just been mopped.nStaff - the main person we dealt with all weekend was very pleasant but unable to do anything else. More on this as I tell my story.nThe 2nd floor smelled of cigarette smoke. New and old. It was worse than a casino.nThe 3rd floor was a bit better.nElevator certificate was 2 years expired (yeah I notice weird things)nRoom 1 - I read the reviews. We had no choice to stay anywhere else as this was assigned by the tournament my kid was competing in. I was prepared for the worst and honestly felt like it wasn't nearly as bad as I expected. It was dated decor and the room smelled like a combo of cigarette smoke and Lysol, but it looked clean (minus the hair - little black hairs everywhere). And it was big. 2 queen beds. The bathroom was clean and I breathed a sigh of relief. I used a blacklight to check for gross sheets and bed bugs. Everything seemed to check out. We arrived at the hotel about 8pm on Friday, left to grab dinner. Came back, slept. Woke up and showered. The water pressure and temp were great. We didn't have much time for breakfast and then we left for the fields, returned approximately 3 pm. We had been gone all day, laid down for a nap, woke up around 430 to find myself face to face with a little brown bug. I did not panic. I took several pictures, video of him crawling and determined it was a bed bug. I sighed. I checked the rest of the bed, my body, my hair - nothing. I called the front desk. The pleasant lady answered, brought keys to a new room for us, looked at the bug, apologized, and left.nRoom 2 - why didn't we run to a new hotel? Well because we were already charged and in that space between luxury and convenience, I couldn't afford another one. Sad but true. So we started to inspect the second room. First bed checked out ok minus the blood stains on the mattress. There's a rubber mattress cover and a mattress pad so whatever. There are no live bugs and that my friends, was good news. The second bed was not so lucky. The sheets appeared to be part of a crime scene. And that was without the blacklight. I called my pleasant friend at the front desk and she asked if I just needed a sheet or a whole new set of bedding. I asked for a whole new set. So she brought them up and handed them to me and left. This isn't so bad but left me with some questions... 1. What am I supposed to do with the dirty ones? 2. Why didn't she include a blanket? 3. Do they not change the blanket? This room also had visible mold on the walls, the shower curtain rod was held up with a block of wood and the wallpaper was peeling.nPool - the ceiling is falling in.nHallways - room numbers were falling off the walls.nFood - subpar. The packaged items were fine.nnI have photo documentation of all of this and will be requesting a refund (again). Last weekend we stayed at the double tree and it was $20 LESS per night AND had no bugs. We also alerted the tournament organizers. No team should be required to use this place.nnUpdate - I was issued a one night refund. Sad to see that the tournament is still using this hotel as an option.

Great price. Decent quality. Easy getaway.

The beds were very comfortable. This was my very first visit to this hotel. A relative made the reservations. The carpets are old and somewhat dirty in the rooms. The linen on the beds were extremely dingy. The face cloth was extremely thin and the paint is peeling from the walls. The remote control to the tv did not work. We had to go to the front desk to get a new remote or one that would work. We came back with two remotes. One to power on and to control the volume and the other one to change the channels. What was most disturbing was at breakfast there was a homeless guy in the eating area around the food. He had made himself coffee and was having breakfast. When I went to check-out, which is at 11:00 a.m. outside of the hotels was nothing but homeless individuals that they allow to linger on the property. That would explain why they were present for breakfast. I will not be returning. A big minus, noone on the staff was wearing a mask! This place needs a major upgrade!!!!!