Walgreens

I would give them 0 stars if possible. This is the absolute WORST PHARMACY! I have been on hold multiple times for over 15 minutes, i am currently on hold for 46 minutes. I cannot refill my prescription online because it says further action needed. This is ridiculous. I will never use this location again.

Let me start by saying I live 11 miles from this Walgreens. I can only really speak about the pharmacy. I came in on a Sunday night about 8:50pm needing an antibiotic for a painful and swollen infection in my leg. There were others in line so I went to the back. When it was finally my turn, at 8:59, the pharmacist told me that they were not going to take my prescription and that she thought the closest 24 hr pharmacy was in Carrollton. (I live on the north side of the city, Carrollton is farrr) She said they were already trying to fill 2 other customers scripts and that it takes about 15 min to fill a prescription and they close at 9. She gave a flippant apology and proceeded to walk away. If you only take your last prescription at 8:30 or 8:45pm that needs to be posted somewhere or on your automated system when you call. On a Sunday evening, there's not a lot open but I wouldn't have spent the energy coming to this pharmacy if I knew they only take their last script at earlier than when I arrived. This pharmacy is not on the corner of happy and healthy.

Swapped to this Walgreens because I moved nearby about 2 months ago. Ever since, it’s been impossible to get prescription questions answered, short of going there physically. I have tried calling at all different times of the day on multiple days, but give up after waiting on hold for 15 minutes each time. I’m in customer service so I understand being short staffed, but at least answer the phone and say that rather than having me sit here praying that someone will answer so I don’t have to make the trek over there.

Honestly, the worst and most inconsistent pharmacy I have ever been to in my entire life. The gross incompetence is so disturbing. These are life saving medications for me and the employees are so aloof in their knowledge. Anytime I have a question they make me feel like they are in a hurry and talking to me is a waste of their time. I had a question about insurance and the pharmacy technician reacted like they were totally clueless to what insurance was. Any further questioning and she would make me feel like I am the incompetent one. There was one lady that helped me who was very nice. I was in between insurance changes and the medicine I needed would have been $80 without insurance. She gave me a coupon. This is after several other pharmacy technicians had turned me away or hadn't even had the empathy to try to work something out with me. I am a regular customer so to have zero loyalty treatment is quite baffling and frustrating. I am currently looking for another place because this has honestly been God awful. Stay away if you possibly can. Your quality of life will improve significantly as soon as you stay away.

I was very pleased with the service I recieved here today. The pharmacist on duty did a wonderful job. He was very helpful, attentive and kind to me. He really cares about the customers that come to this store. That makes a huge difference to anyone, and everyone in need. Thank you.