Park Inn by Radisson Albany, GA

Awful experience. Do not stay here. I was in town on business and decided to stay here for one night. There was a Georgia PGA golf tournament taking place in town as well and many of the golfers we're staying here as well. As I entered the lobby, the check-in line was already six people deep. There was one employee checking guests in and she was a sweet elderly lady. That said, she needed help to say the least. The gentleman golfer trying to check in upon my arrival was told he had no reservation. He vehemently argued this to no avail. The next gentleman golfer was given a room only to return moments later to inform the lady that someone was already in the room. Another gentleman who had already checked in approached the lady and said there were no bath towels in his room. She told him where he might find some. He returned once again stating there were no towels at the location she sent him to. He was aggravated because he was wanting to shower and go to dinner. She told him he'd have to wait until she got everyone in line checked in. He was very upset to say the least. Another gentleman came down stating his room reeked if marijuana and urine. Another gentleman stated his room was uncleaned including an unmade bed with soiled linens. It went on and on. I was finally checked in around 40 minutes after arriving. I made my way to my room. Though I had no horror stories as other guest, the room was certainly musty smelling and essentially old and worn out. Radisson should be ashamed of this property. After this experience, I would never stay here again.

The rooms were nothing special. Nothing to boast about but at least they were clean. My main problem with this hotel is the cleaning staff that was knocking at my door at 9:30 in the morning when you check out time is it until 11 a.m. then, to make matters worse, they start deactivating key cards around 10:30 or so. In the midst of having to go back and forth to load the car, I try to get back into the hotel only to find out my key card doesn't work so after walking all the way around to the front and walking back to my room, I find out neither of my cards work.nnIf you want to be made to feel welcome wherever you're staying, I wouldn't suggest this place at all. Go somewhere where they will make you feel welcome and not rush you away.

When we arrived the front desk older lady very polite to us.nHelped us out and made us feel welcomed and gave us the perfect room for my husband and child.nRoom was very clean.nAlso the housekeepers are very polite and get there job done.nMore hotels need this kind of customer service skills.nRoom very clean.nThank yall!!

Staff were very friendly. Facilities were very clean and quite. Would stay here again if my travels brings me back to the area.

Stay was ok. Checked in to find out my reservation was cancelled so the guy made a new reservation which put a hold on my card. Waited the 7 days to see if hold would fall off it didn’t. Called Park Inn for a week straight no answer. Contacted customer service through radisson hotel and spoke with a guy who say the hold but had to communicate with someone at the property in order to rectify the issue. Customer service called guess what no answer. I called again 2 days later finally got someone emailed info as proof and explained to the owner’s wife my issue. Her customer service was horrid she didn’t feel the need to apologize foe the inconvenience cause she did nothing wrong. Like how are you even in business. I always stay at this location at least once a month when visiting and I’ve never encountered such awful service! I have reported them to BBB along with proof of the hold. ud83dudc4eud83cudffdud83dudc4eud83cudffdud83dudc4eud83cudffdud83dudc4eud83cudffdud83dudc4eud83cudffd If I could rate it 0 stars I would!