Holiday Inn Express & Suites Miami - Hialeah

This place was awful! My husband booked and online room and when we arrived to check in the room was not ready yet we had to wait. Then we was giving a room someone was just out of smelled like mold or cigarettes. Air conditioner didn't work went downstairs to get another room. The second room was better. This Holiday In Express is one of the worst I stayed in. Normally very on top of everything very modern and luxurious hotels I been inn and this one was very run down. Not a Luxury Hotel I tell you.

The only thing I enjoy was that the room was spacious and the pool. Other than that, I had to move to another room because of a issues. And it was a roach in the bathroom. The breakfast was ok

If I could I would give this place zero stars. We checked in on Friday kind of dropped our bags in the room to head out. When we returned it was late and I went to do my cleaning of the room and noticed black spots on the lamp shades, the desk chair and other places throughout the room. I tried to call the front desk but our phone wasn't working. The room smelled as if it were stall/ moldy. On our way to our room I had stopped at the front desk to get extra linen for the couch as I got ready to shake out the blanket a bug runs out of it. Fortunately I was able to gather up the linen and shake the bug out in the hallway. After the bug issue we started noticing all of these little black bugs crawling on the counters in the bathroom. I went to the lobby to request a new room but it was too full so we decided to tough it out for the night and complain in the morning. The next morning the young lady at the front desk was helpful and put us in a new room. The new room was always crawling with those little black creatures so we more moved AGAIN. The 3rd room was just filthy and in need of a upgrade so they moved us again to the 5th floor for the last night of our stay. I wouldn't recommend this hotel to my worst enemy. Between the mold and the bugs it's a no for me. We will never come back and quite honestly we may just be done with Holiday Inn Express and Suites.

Stay away from this place.nRooms had roaches and ants hallways was like walking through a crack house you can smell the drugs being smoked!!! Front desk staff could careless about concern when we checked in they said they was booked after we complained about the roaches and ants a room became available!! My card was overdraft currently going through a dispute. Couldn’t even get fresh linen was told had to wait u til all towels washed due to covid!! So I’m like they only have linen for each room nothing extra left information for GM to call never got a phone call!! WORST BIRTHDAY TRIP EVER VERYYYYYYY DISAPPOINTING!!!!!!!!!

Stay away from this place. There's nothing around this place. Bathroom have water bug and roaches. Elevator and hallway always smells like marijuana. People hanging out in parking lot for no reason. Stayed there for three nights and housekeeping literally just changed the towels, nothing else.