Titan Roof

Our home suffered extensive damage from the windstorm in September. We had a tree hit our house among other things and Titan was out the next day to remove it ,clean up and secure the damaged areas. They have been a tremendous resource and an advocate with our insurance company as we navigate our damage claim and complete the repairs. They have been top notch in their customer service and work. I would highly recommend them and we even plan on having them put a new roof on our home next summer.

Titan was hands down one of the best companies with whom we have ever done business. The finished roof and gutters are already getting rave reviews. We can't praise them enough.

Let’s start with the good, I liked that this business has a dedicated receptionist that streamlines taking and processing incoming calls and maintaining organization. I was able to get someone out to my house to look at the damage from the storm the same day I called. I give this outfit 5 stars on speedy response and that’s where the good times end. Please keep in mind this takes place after a giant storm rolls through northern Utah while simultaneous wild fires wipe out most of the West Coast. This means that there is a shortage of insurance claims adjusters available locally because they Get relocated during mass natural disaster response such as the wild fires. Claims adjusters are also working remotely due to health and safety precautions. Monday: The employee who came to our house was very open and communicative. He was willing to discuss all of his observations regarding the storm damage and possibilities for getting more money out of the insurance company. He stayed longer than necessary making the experience uncomfortable and awkward. I initially thought he was waiting for me to get additional information from my insurance company but he lingered long after the information was provided . When asked to provide me with an estimate he said “oh that’s not how things are done, we work directly with the claims adjuster.”... I then asked about tarping the damaged roof and he said “we only tarp roofs that we have signed to contract.” He then began insisting on me signing a contract without having an estimate. He eventually is asked to leave and on his way out says that he will need to talk to a supervisor to get authorization to give me an estimate. Monday Evening: The technician calls me later the same evening to once again insist that I sign a contract. I inform him that I need an estimate to make an informed decision and that my insurance adjuster wants me to collect and submit estimates. I had already explained all of this to him in person. Wednesday: I receive a confirmation text message that I have been scheduled for repair services. I call the receptionist and clear up the confusion and ask “why haven’t I received my estimate?” She says “that is not how things are done, we work directly with the claims adjusters. Do you have a claim# I can get from you and we can start the process?” I told her that I need an estimate to submit to my claims adjuster and she insisted that they do not offer estimates when an insurance company is involved. This entire outfit is a giant heaping pile of BS. There is this legal term known as INFORMED CONSENT. Informed consent protects consumers from being ripped off and it guarantees that consumers know what they are paying for before agreeing to pay for it. I contacted 15 different roofing companies and while this company was Johnny on the spot prompt there are significant red flags to pay attention to with their lack of ethics and professionalism. This was the only company unwilling to provide me with an estimate and try and rush me into signing a contract.

Had my gutters replaced. One of the best service experiences I've had. Quote was done timely, people were friendly, communication was great. Work was executed timely and very professionally. People seem to be on top of it, docusign for contracts, text message communications. Would use them again for any roofing needs.

Hard working crew! Removed 2 layers of shingles and had 1/3 of the roof shingled in a day. Finished up the next day by 10:00 am. It looks amazing.