Mad City Windows & Baths

From the initial visit the salesperson was very easy to deal with, knowledgeable and not pushy. He helped walk us through the options and listened to what we wanted. He even helped save us several hundred dollars by recommending a double window to replace two existing side-by-side windows. The windows were ready earlier than promised, and installed (10 windows, ranch style house) in one day. The installation crew was polite and respectful. Mad City was recommended to us by our friends, and I would gladly recommend them to others.

We had a great experience from the start. Met the team at the home and Garden show. Set up an in home visit where they presented their product. We ended up agreeing on a new Patio Door. Ordering what we wanted was very easy and smooth. When it was time to install, they were on time and professional. The finished product is beautiful and everything they said it would be. Thanks for everything and look forward to doing new windows next.

We had a walk-in shower to replace our tub. I'm in a wheelchair and my husbands eyesight is not very good. We hated getting into our old tub and didn't feel safe. Our new shower is so easy to get in and out and have a feeling of security getting into and out. We would highly recommend them.nnI was very impressed with their installer putting in our shower head slide. He worked with me to find the right placement that would work with me.nHe was very patient with me and wanted to make sure I was satisfied.

This company came all the way across the state to install windows for our home. The representative didn’t push us to buy their product, he simply told us what great quality windows their company had. The installers did a fantastic job! They replaced all the rotten wood around the window frame and made sure each new window was installed properly and sealed correctly. My husband and I were so impressed by the windows and service, we had them come back and replace the rest of our windows for our home and even had them replace our doors.

After seeing commercials on TV and speaking with someone at Sam's club about windows and possibly siding. We scheduled an appointment to have them come out, we were thrilled about being able to do windows as well as getting financing for the siding too. That was when everything went downhill, I gave a 3 star rating because the installers did a great job...I would give them 5 stars if I was able to review the parts of service separate. The communication was terrible and inconsistent we requested a certain set of days so that someone could be here, the scheduler told us what day they would do it, did not listen to what we were able to do or try to work with us, she was very snotty and rude...not a good person to be the voice of and represent their company. No one communicated with us that they were waiting on things and everyone was telling us a different timeline, when we would call to inquire people were either rude or just plain not helpful. We finally got a time that worked and there were more issues with lack of communication...the siding insaltallers were supposed to follow after the window installers and they didn't even show up and no one called. No one was communicating with anyone, we had to call and they sent out another crew who came late on Sunday so were not able to get done, this whole thing was supposed to be done Friday-Sunday...they finished on Wednesday. We asked them to be done by 3pm each day so we could sleep, we worked nights and they were getting done around 7pm. There was supposed to be a 6-7 guy crew and there were maybe 5 when they showed up and then there was only 2. When we called upset about the overall service we had to leave a voicemail in which no one ever called back even when there was a threat of legal action for not doing as they were contracted to do.nnThe finished product looks great and the installers were all wonderful. The other parts of the company need to work on their communication. We would consider them for other projects but not unless communication improves.