Modern Exteriors

We hired American Modern Exteriors for $11,000 worth of facia and soffit work on our house. We paid half down immediately and they promptly cashed the check. We were told they could do the work for us in the next 6-7 weeks. We didn’t hear anything for 6 weeks, so we called 4-5 times before finally getting a return call that they would be at our home to start the project on the Monday of the 8th week since we signed for the work. They never showed up. We called and called again and again. Finally returned our calls and said they got our messages and we were next on the schedule. They never called back again, but then emailed with another excuse. After being more than a month past the expected work to be completed, and a complete and total failure of communication and empty promises, we re-evaluated our situation. We had a couple other things come up with our finances, so we called and asked for a cancellation and refund. They responded to our request asking if they could still do the work and they could be there in a week. We were so disappointed in everything regarding the lack of communication, customer service and they never did the work. Then, they advised us of a 30% restocking fee would be taken out of our down payment. I called and talked to Lisa in the office and she told me they are charged 10% restocking fee if they actually do send the material back. Unbelievable. How is this company in business??? I researched and asked around to my contractor friends who said 10% if charged at all is fair, but since this company failed to deliver and never advised us contractually of any restocking fee, there should not be any fee and they should return our $5,500. We left 3 voicemails and several emails advising our position. We were told someone would call us, but no one did. We have been trying to resolve this situation but they do not respond. Do not work with these guys. Do not give them money. Do not trust their service.