DreamBikes

Excellent service and staff. Everyone there is super helpful and great at their job. I spent over $200 at a different area bike shop for a fix that Dream Bikes was able to do for under $20. This is the only bike store I will go to now.

Very helpful staff. Bought my first bike yesterday here & the staff is very informative and more than helpful. Will come back to get a second one soon. Also great cause!

I want to like this place more, as I like what they do and they're providing a great service to the bike community.nnThat said, I've been in multiple times and have a heck of a time getting anyone to pay me any attention.nI was in today for some used parts and waited patiently maybe 5+ minutes near the counter (social distancing, right?) to check out. During that time one worker was on the phone right in front of me (business call, with a customer), then hung up and walked off to do something else, another took a seat behind the side register for a few minutes, got up and walked off, and another was actively helping a customer. No one acknowledged me, asked if I needed help, or requested another worker help me!nnAt the same time, while I was browsing, another customer asked me where brake parts were, I tried to help and one of the workers came out of nowhere to help the customer, so they've gotta be aware?nnI ended up putting my items back and left for another shop where I spent quite a bit more on new parts. Unfortunate, but time is money for some people.nnWhen I worked in a bike shop, every customer in the door was greeted or acknowledged right away, that's customer service 101, no?nnI hope DreamBikes can take this feedback and make some effort to improve their customer service.nThey have a unique value proposition of used parts, only 1 or 2 other shops in Milwaukee do this, and one in particular (near grand avenue) always approaches me when I walk in the door. Please don't take customers for granted!

If I could give this place 10 stars I would. They made a small repair for super cheap and did it right away. Plus this shop actually helps people learn skills. I'd support them over a fancy bike shop any day.

Excellent staff and environment. I was able to get a small issue with my brakes fixed immediately and buy a new helmet at a great price. Thank you to the woman who helped me out, I wish I would have gotten her name-she was very kind and helpful!