Metal Roofing Systems Inc

I was extremely happy in my experiences with Metal Roofing Systems Inc. The estimate was given very promptly. This was very important to me as I am a small business owner myself. Arrival for appointments were prompt. All details were immediately discussed. I was so impressed with the company rep , the product & the warranty .I signed the contract that day. They met all time lines stated. Clean up was through. When I had a question on a final detail they came back out & addressed it immediately.

Just had my metal roof installed and it looks GREAT! Nothing but professional from the presentation, to the workers! They showed up timely every day and cleaned up every evening until the project was completed. I am SO happy with how it turned out and best of all... no more leaks!! I highly recommend Jack and Metal Roofing Systems of Madison to anyone needing a new roof, they are hands-down the absolute best!

There is a lot to review as the process from starting my roof to finishing my roof took 4 months and 2 days (and that does not include the time it took to deal with some issues that I had before the project began).nnThe Good:n•tJack Gugger (the owner) always answered my phone calls and if he was unavailable, he would get back to me very soon.n•tAside from a flimsy drip edge (that was not as advertised) on my lower roofs that are standing seam, the roof does look good (second story roofs are rustic shingle). Neighbors have stopped by to comment on how nice it looks.n•tForeman was knowledgeable and accommodating to my concerns.nnThe Bad:n•tAfter I had signed the contract, Metal Roofing Systems tried to increase the price as they claimed they had forgot something in their bid.n•tProject took way longer than expected. The foreman would often tell me he was going to show up and then would not show up.n•tMy crew was subcontracted by Jack, which means there is less accountability to him or his standards. I asked Jack if he subcontracted all his work out and he more or less refused to answer me (Jack was always courteous and kind unless he felt you were being critical of him).n•tDrywall ceiling was damaged by water due to improper covering of roof during construction. When I told this to Jack, he refused to accept any responsibility and suggested I probably had water damage there before the project began (I watched the water drip into my house where I had not had water dripping before).n•tThree different kinds of underlayments were used on my house; one of which began to peel and separate after exposure in the Sun.n•tThe original contract for my roof included installing the rustic shingle on my lower roofs, which (unbeknownst to me) would have been installed outside of the manufacturer’s specifications, which would have voided the warranty. Ultimately, I found the specifications and Jack defended himself by claiming that he had installed it in many applications like mine and hasn’t had any problems (which means he has voided the manufacturer’s warranty on many other people’s roofs).n•tJack advertised himself as a member of the Better Business Bureau but hasn’t been a member since 2015.n•tJack was always friendly on the phone until I claimed that I was being treated unfairly. At that point he would tell me anything good that he had done or talk about his hundreds of satisfied customers and mostly refuse to hear my criticism.n•tI was charged a premium price without the service.

Excellent customer service from the first phone call throughout installation. In addition to installing our roof, they also replaced two skylights. The roof looks great and we get many compliments on it. I would hire them again but this roof should last forever!

I am very pleased my Oxford Shingle aluminum roof and it looks fantastic! This company did an awesome job with installation, being very careful not to damage extensive gardens I have around my home. Rob and his team were timely, friendly and cleaned up every evening before they left. They worked well with my solar installer. I am looking forward to never having to roof again, not having snow buildup or ice damns as well as realizing the energy efficiency this roof provides,nnMy last 25-year asphalt shingle roof gave me 18 years and I was told I was lucky; most asphalt roofs are not even lasting that long. I now have a warranty that will take me past doing this again in my lifetime!