Walgreens

It's unfortunate that this is the only 24 hour Walgreens pharmacy in Green Bay, because I've had so many issues. Most recently, I needed to get a prescription filled for my daughter who had just been discharged from the hospital. I called at 4 PM, knowing I needed to give it at 7 PM, but seeing it listed as pending. They said they'd reprocess it, and it would be ready by 5:30. I called at 5:30, seeing it as still pending, and they said it would be ready in ten minutes. I went through the drive through, and they told me it was out of stock. The only reason I'm giving 2 stars instead of 1 is because the pharmacist worked very fast with our doctor to find an acceptable substitute. But the lack of communication was completely unacceptable for a necessary medication.

DON’T GO IF YOU HAVE COVIDnnMy wife and I got Covid and she was prescribed medication from her doctor. Her doctor told us it was ok to use the drive through at wal greens to get her script. So we did. At the drive through We were told not only were they refusing to sell us her script, they wouldn’t sell us mucinex either unless we came inside. We explain we had covid and didn’t want to come Inside. The pharmacist Patrick ( red headed guy) scolded us and informed us we were even allowed out of the house with Covid. When we asked how we were supposed to get our medication he told us to have someone else come inside and get it. We explained we didn’t have anyone else to get it. He refused throwing a hissy fit and told us to figure it out cause he wouldn’t sell us her script. When we argued with him and pointed out also the two different signs saying if we needed anything else such as mucinex to ask and they would gladly add it to our order. The store manager ended up coming back and helping us. She was very nice and put on gloves and could t have been more friendly. Mean while Patrick is giving flu shots. So touching other humans is ok? But can’t sell a sick human their scripts through the drive through?

Wish I could give zero Stars. Worst customer service ever. Cashiers are horrible. Management couldn't care less. CVS is right down the street and so much friendlier.

A little dissapointing that a company that deals with healthcare takes the Covid-19 threat lightly. The store is not setup for social distancing, chairs are placed right next to where you need to stand to talk to a pharmacist, some employees aren't wearing masks and some that are have them below their nose. Masks should be required to enter the store! If you don't want to use them they have a drive-though.

Firstly, I would like to say I have been using Walgreens pharmacy for over 10 years.nnOn 1/30/2020 I was picking up a prescription at the drive through, simple right? No! I was advised that there was a charge, which there should be no charge because it’s covered by my insurance.nnI was then advised by the pharmacist that he was going to call it in to see what the issue was and call me when it was resolved. Never happened after 2 hours! As a result, I had to call them! I was advised by their pharmacy customer service (typically not in the store) that my prescription was ready and they don’t see why I was told there was a chargeud83eudd37ud83cudffd‍♀ufe0f.nnFinally, I go back up there to simply pick it up on the same day! Guess what! They couldn’t find my prescription that was at one point all ready to go. At this point I’m heated! I had to wait 10 min just to pick it up. While waiting I was asking a cashier for the pharmacist name to file a complaint, but was immediately stopped by an associate. She kept saying “miss miss we are looking for it” I said ok that’s fine. I continue to ask for his name and they would not provide it! She kept saying we are looking for it all while not looking for it but instead in my face yelling miss miss.. I just wanted his name! Go look for it I kept thinking!!!