Map
Detailed Information
- Place Types Lodging
- Address 2900 S 68th St, Fort Smith, AR 72903, USA
- Coordinate 35.3548371,-94.358764
- Website https://www.bestwestern.com/en_US/book/hotel-rooms.04117.html?i
- Rating 4.2
- Compound Code 9J3R+WF Fort Smith, AR, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
I was traveling from out of state. So I was hoping to check in early than their usual time. I called and provide the details for the bedroom I booked more than a month ahead. They agreed to have it ready earlier than usual. When I arrived the staff member at the front desk, told me that they were overbooked by 3rd parties and that my king size bedroom was no longer available, when I had called in a few hours before about it. I personally booked this room through Best Westerns website not a 3rd party. I was offered a 2 queen size bedroom for my partner and I, at the same price we would’ve purchased the king size bedroom for. We had no option but to book due to our timing. It took forever to check in pretty much, after a 8 hour drive. The staff member was rude. I was not given any discounts for this inconvenience or offered any type of reimbursement. When we arrived to our room there was no clean towels to be located anywhere. Such horrible experience. Never again booking at Best Western.
if i could give this zero stars i would.. I called an made a reservation with the Best Western reservation. Upon arrive inwas gretted by the front desk night audit who was wearing pants and a Hoodie. When I tried to check in she in instantly told me if my reservation was to the 6th I would not be able to check in til 3. I informed her that my reservation was from the sept 5-6. She then informed me that my reservation could not be found. I then called the reservation line back and they called the hotel. The clerk then informed the gentleman on the phone that she had only been working there for 2 months and that she was told by her general manager that she is not to check anyone in on her shift. I have worked for best western for over 4 years and even managed a hotel for best western. Besides standing in the lobby for almost an hour and having 16000 points taken from me this is one of the worst experiences I have ever dealt with in my life. I am an elite member. I am pregnant and have been on the road for over 10 hours and to basically be told that I cant get a room til 3pm is is pretty ridiculous. How can you literally turn away your guests.
Very nice place, good deal for the money... BONUS: PET FRIENDLY!!nDOUBLE BONUS: $20.00 pet fee, other places are outrageous. Very close to all adminities.nnAltho on the Googler the price said 68.00 turns out it really was 80.00 ud83dude12..... I tried my best for a discount! I am from Louisiana and was running away from the hurricane (s)... No such luck...nBut clean, very friendly,. I would definitely stay there again!
Stayed two nights here and had a very good experience. Roger during the daytime was very knowledgeable professional and courteous. Outstanding employee. Christiny On the graveyard shift was very helpful in finding a place that sold Benadryl for my dog that was having an allergic reaction. Five stars to both these employees. I was keeping staff I was very pleasant to work with and exchanging towels and other supplies in my room.
This is an excellent hotel with a kind, helpful staff. The bed was very comfortable, as was the entire room.nnThere are restaurants all around the hotel makes it very convenient as well.
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