Highroller Cyclery Rogers

We bought two Specialized ebikes. The one is great, but we had issues with the second one from the start. Although they did repairs to the bike, it still had issues. Today they bought the bike back. The man who helped us was a pleasure to work with. He was very efficient and double checked everything.

The worst customer service I have seen in a long time. One of the mechanics told us up front he did not care if they sold a bike or not. Their words have been backed up by their actions. I like my Specialized bike but wish I had bought it elsewhere. Specialized also receives bad reputation because of shops like this one. Read all the reviews, I am not the only one that has had issues with the employees of this shop. In fact, depending on how this all plays out I may be calling the owner. Already heard the manager don't care about customer service.

Had a great experience recently at Highroller. First off everyone was wearing masks and they required their customers to wear masks which was a nice surprise. Everyone was friendly and super helpful. After visiting a couple other local shops with no luck the folks at Highroller were able to help me find the part I was looking for. While I was there I grabbed a couple other items as well including water bottles which all the other stores in the area were sold out of. This is a great shop and I'd encourage others to make this their first stop if they need a local bike shop.

Fantastic experience. Really wish we could remember the name of the gentleman that helped rescue our anniversary weekend ride. Very thankful for their help and service!

Of the number of great shops in Northwest Arkansas, Highroller is where I've been taking my bikes for maintenance, and I'm glad that I do. My last experience they were able to help educate me on how to do some repairs on my own and keep using an existing part I had, instead of doing the obvious upselling and charging me for a $100 part. I really appreciate their willingness to help me become my own mechanic, and save a few bucks. They will definitely continue to get my business!