BMO Bank of Montreal

Unfortunately, I have to visit this location everyday because of deposit. Today, I went to bank for taking my night deposit slips. There was big lineup in front of bank. So, I went inside and ask manager for deposit slips. She told me very rudly that "You know where the line starts ". This branch is nearest to my business. Otherwise, I will never go to this branch.

Worst customer service I have experienced from this location. OPERATOR: 033!!! I don't know what her deal was. As soon as I got to her, she didn't even greet. I greeted her and didn't receive any response. I wanted to deposit cash and pay my business taxes. The whole time I was there, her attitude was very rude!!! Once it was all done, she told me in a rude tone" YOU KNOW YOU CAN PAY THESE BILLS AT HOME". I explained I had an appointment with someone at the same location. So decided to get everything done at the same time. Also, I don't think I can deposit the cash at my home? Her response to that "WELL, THERE YOU GO". She left my receipt and walked away from her desk. Did I mention she was very rude. I will try to avoid this location and definitely HER!!!

Meh, could use more respectful tones rather than subtle eye rolls on inquiries.

I've been trying to set up an account with them. The lady Vera has completely forgotten about me for a over week and wont return my calls. When I called the Bank, after going through some robot I finally got transferred to the store and someone picked up the phone and hung up on me. Absolutely outrageous. Your customer support sucks!

FANTASTIC SERVICE. TOYIN really took care of me today, so I don't understand all these bad ratings. I am a disabled man who has been at this branch for 5 years. I used to go into the branch with my walker and oxygen tanks upto 2 years ago, but the last 2 years I have not been able to go into the bank, as I have to use handi-bus and it is a headache for them to take me to a bank. I am having problems paying for my handi-bus pass on a Calgary Transit websit, as they do not take master card debit cards, but their previous website did no problem. Handicapped or mobility challenged people such as myself have to buy our bus passes for handi bus online, then they mail them to us. So with covid the last 8 months I have not been able to get this situation resolved, and have not been able to pay online for my bus pass at all. So today, over the phone, Toyin helped me out, by helping me apply for a credit card so I can easily buy my bus pass online now. It was difficult getting thru to a real person at the branch, but I pressed the pound sign (#) while on the phone and she picked up. Glad I am using BMO, and hope they continue to take care of people like myself, thank you