BMO Bank of Montreal

A bank staffed with incompetent employees and managers. I have only been dealing with them for a month and they have failed to identify explicitly stated facts within the black and white information I provided to them. After providing sensitive financial documents and explaining them to Philip Shelby, several weeks passed and I received confirmation that the product I had applied for was approved. Moments later, a request for additional information; information which he had already received, and questions I had already answered! I asked to speak with the manager he referred to as presiding over the process and he connects me with an entirely different manager, Lakshmi, who was not the least bit helpful. An entirely unremarkable conversation. Today I receive a phone call from Darren who identified himself as the branch manager, who tells me in no uncertain terms that the application was denied due to information I had presented at the very start which had been explained and laid bare. I waited four weeks to hear from this bank to determine if I was eligible for this product and they could have told me the same day that I was not if they had had even the slightest bit of sense in their heads. When I asked Darren why Philip Shelby had misrepresented the facts in this way he was less than apologetic and said he could not speak to the circumstances regarding this failed transaction. Not only did he not familiarize himself with these dealings before he contacted me he was not interested in having me relate them to him. He was not interested in discussing where the due diligence, accountability and their clear and timely mistake had failed to be identified by their professional processes. Darren has conveyed to me through his actions, or lack thereof, that his position is to act as a blunt instrument in any controversial incidents regarding the conduct of the employees within his branch: immobile, uncompromising and otherwise uninvolved. Beware in your dealings with BMO Shawville. They employ managers who will not acknowledge the short comings of their employees, even those who cannot be bothered to keep track of which sensitive financial documents they have and have not received.

Only been into the location, one time, normally I transact my business downtown. Found the staff helpful and friendly. In fact, one of the staff, reminded me to set up my online account for banking. Had to laugh at that, but hey in this day and age, it helps to be reminded at times. The location uses safety procedures for distancing and hand cleaning, wearing a mask is always a good idea as well. Now that I have visited this location, will go back to transact additional business...

When are your hours going back to normal? It's very hard to get to the bank when I'm working the same hours! It would be so helpful if you were open on Saturdays and/or later than 4pm Still wondering when or if BMO will be going back to regular hours, such as staying open later than 4pm! The hours now are very inconvenient, especially when I have to actually speak to a teller!

Jessica and Darren go above and beyond for all clients. This branch staff is always friendly and helpful.

Diana was awesome at resolving an issue that the Seton branch could not. She reviewed my accounts and fixed some issues without hassling me to open new accounts to buy services. She was quick and efficient. I'll be doing my future BMO banking at this branch instead of the incompetent Seton branch. There was a bit of a wait, but the service from Diana was worth it. Moral of the story... AVOID SETON BRANCH