CIBC Branch with ATM

1 of 2 branches in St. Albert . One branch has closed counter service due to Covid. This branch has 1 teller open and a line 10 persons deep. Poor customer service. Also needed to renew a mortgage this year, paying more then I did 5 years ago. What a rip, this bank takes all the benefit of low interest rate and then further sucks what ever it can from you.

The worst customer service. The manager is rude, gets defensive when questioned, and very unwilling to do anything other than direct you to the ATM when asked to help. There is never more than two tellers, typically it’s just one teller, and the teller has little to no support from the other staff while dealing with the long line of customers alone. It’s a very poorly run branch, I have never left here feeling good about the experience, disappointed and frustrated are the norm after a trip to the bank. Looking into other business banking options after many frustrated years of dealing with this branch.

I'd give a zero star if i could. The manager at this branch I believe her name is Carolyn Mcleary was extremely rude to me last time I went in. Every time i go in, theres a long line with 1 teller. So I asked if she could help the line rather than sitting in her office while doing nothing, she got extremely defensive and was extremely aggressive and condescending. For cibc to even employ her is an absolutely a disgrace!

I came into this branch today to get a cheque certified, I was told by one of the tellers that it would take 2-3 hrs. I ended up waiting at this branch until 4 pm closing and I may have to come back tomorrow. I would not recommend this branch.

Poor customer service. Abrasive and condescending.