TD Canada Trust Branch and ATM

We were pre-approved for a mortgage through this branch recently. The financial advisor would say she'd get back to us and then not follow up. She missed the conditions removal date for finances and we had to ask for an extension even though we had been pre-approved. We almost lost the house we put an offer on. She asked for proof of employment over and over again. She forwarded our application to the back office not using our full income stating the debt to income ratio was "good enough." She called us last minute late in the evening to state we did not have enough money for our down payment missing that we had sent a $5000 deposit bank draft with the offer. When we told her about already sending the bank draft with the offer she stated she didn't think it was going to work and that she'd call us back. She did not and we were unable to contact her again the next day. This was the most STRESSFUL experience buying a house ever. We will stay with TD but will never deal with this branch again. It would have been easier to import a camel from Egypt via Air Canada using cryptocurrency.

Very helpful and I found the staff polite and professional. I think it was the manager greetings people at the door. She was very accommodating and answered any questions I had.

I started coming to this branch as I had the most horrible experience at Rbc manning crossing branch. I did go to the td location closer to me - however found this one easier to navigate with my walker etc. My first time at the location - I had my walker etc and at first I thought I was going to be turned away. I did point out that while I am not senior the website does clearly point out seniors and others with greater health risks/vulnerable people. I was then able to enter the branch. I have been doing all my banking there since then. Thank you for allowing the 1st hour for those who are trying to limit their exposure as much as possible. Thank you for making my banking experience as pleasant and simple as possible during these stressful times.

horrible place don’t waste your time . tellers don’t care about your banking issues and just want the day to be over so they can go home. if the bank say it closes at 6:00 and your there for 5:30 , don’t waste your time cause they’ll do anything they can to prevent doing any type of work because there almost off.

Shaik from the call center has horrible customer service. Utterly appalling how he spoke to me on the phone. Very unprofessional and unpleasant.