BMO Bank of Montreal

I have been trying to book an appointment with this branch but several choose-your-own-adventures on the phone were a dead end, claiming their mailbox was not set up. I'm writing this review while still on hold. I do not appreciate you wasting an hour of my time so you can save $5 in customer support wages. Is this the type of service customers can expect in the future? No thanks.

Went to BMO Tuesday 12th. Was a line up outside. I must say, very quick and very respectful of the social distancing. Great job BMO GP!!! Excellent PR! 💪

Horrible Business banking service. I have a small Business and had an phone appointment 2 weeks ago. After a short conversation, I was told that the person I was speaking to did not no the answer to the question I had. She said she would call back that day however after 2 weeks, sending 2 emails and leaving 1 voicemail, I still have not heard back. Not a peep. Nothing.

During certain demanding time in a day, clients are required patience on line up. But, those customer representatives skills are talented and generous to provide better services to each client. Look like senior position staffs back up appropriately their team once it get busier. I receive certain tips for daily banking from them time to time. Thanks BMO.

I love BMO, the staff is so friendly and helpful. I tend to go in every couple of weeks to do my deposits in person instead of through the machine. I don’t even mind waiting in line because I know when I get to the teller, I will get the best service. My only wish is that they had photo deposit because I can’t get into the bank without having to take an hour off from work.