Map
Detailed Information
- Place Types Atm
- Address 6951 Chemin de la Côte-Saint-Luc, Côte Saint-Luc, QC H4V 1J2, Canada
- Coordinate 45.4665614,-73.653638
- Website https://branches.bmo.com/qc/montreal-ouest/b0170/
- Rating 3
- Compound Code F88W+JG Côte Saint-Luc, QC, Canada
Openning hours
- Monday 10:00 AM – 5:00 PM
- Tuesday 10:00 AM – 5:00 PM
- Wednesday 10:00 AM – 5:00 PM
- Thursday 10:00 AM – 5:00 PM
- Friday 10:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Business "
I came in to withdraw at the ATM. While doing so I found I was holding somebody else's card. I saw I had mine so I thought I would return it to a teller. Well, as I was entering I saw a man clearly senior. It all happened so fast, the man was trying to approach a Teller to very clearly tell him something. The tell wouldn't listen to him but kept telling him to wait in line, or sit down. I was entering the bank at that moment. It occurred to me that he was trying to tell the teller he had lost his card, I heard him say that. Knowing I had a card that didn't belong to me. Piecing two and two together. I cut everybody off and said aloud, he's trying to tell you he's lost his card. Why does he have to stay in line for that. He was sitting in a chair. I spoke to tell them that they were giving the poor old guy a heart attack. The man was clearly flushed. I stopped all of it and waved the card in the air, told them they should be nicer to seniors and told them I think I found his card. I handed the other teller the card and advised him to make sure he identifies himself before he gives him the card. I turned and left. Seniors are intimidated by the new technology, patience please. Not I though I worked in it, but I'm still a senior so I know what it's like.
No matter pandemic or not the service at this branch is deplorable. There is always a line of customers, not enough tellers and people are frustrated. No one ever makes changes to improve the service. The manager is never around to see how his employees operate. Now with a pandemic going on, everything is worse. Will it ever improve, probably not. Shame on you. All the profits made by the banks should help to hire qualified people.
The new BMO hours are awful. Anybody working a regular 9-5 job cannot visit the branch, and they don't offer customer service (by phone) on weekends. I will be looking to switch banks ASAP and transferring / closing my accounts with the BMO. I should not need to take a day off of work to visit the bank. This is ridiculous. Anybody considering joining BMO, run for the hills. I have other friends with bad experiences as well!
I pre-booked an appointment for a certain time on Friday afternoon with Peter Saratsiotis and received an email conformation. When I arrived at the set time, the bank doors were closed. Knocked on the window and was met buy 4 employees, showed them my printed appointment paper, but was told that Peter was not there and the bank was closed. They didn't even have the decency to call or email me with the changes. The fact that there were 4 or 5 bank workers still in the branch doing nothing at the time makes it unacceptable that they did not contact me whatsoever.
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