TD Canada Trust Branch and ATM

The young lady that helped me outside was very kind and patient. She helped me to check-in (even though I’m not that fast using my phone). It turns out she’s one of the advisors, and was able to get me approved for a consolidation loan quickly. We had a great conversation in her office, and she was very understanding of my financial situation. She went through everything very thoroughly and told me exactly which documents I needed to bring to her. She also communicated with me in a timely manner.

The man i delt with was quick to help me with my problem. He was also nice

Slow service, it took them over 2 weeks to submit my loan application, for them to deny it because they don't understand how business income works. "we are unable to establish any income reasonability". All good, I will just purchase with cash, and move my mortgage, credit card, and business accounts.

Just an awful bank. Cant even access my own money to make a deposit on a house and now I'm going to miss the deadline. Do yourself a favor and chose a different bank

I had an appointment booked for 9am. I got there and they had a sign up saying they wouldn’t be open until 9:30. I stood there and waited for someone to come to the door so I could ask them about my appointment and they just stood around and stared at me. Finally someone came to the door and yelled at me through the glass that I would have to make a new appointment, I had to explain to them while yelling through the glass that I need this appointment at this time because I need the loan for a vet bill, so after arguing they open and let me in only for my back advisor to not even be there. They let me see someone else and the person who I was suppose to see showed up 45 minutes late and didn’t even apologize. I finally applied for my loan and they told me they would for sure call me by the end of the week and I haven’t heard anything. This is the WORST bank I have ever been to. This loan was for an extremely important life saving surgery for my dog and they treated it like nothing. I would give them 0 if I could.