RBC Royal Bank

I made an call appointment at 1:00PM today, they sent an email confirmation and a text message confirmation. NO ONE called for that appointment nor sent any messages that they cannot make the appointment.. How is this business able to operate when they are not accountable with the commitment they make to their clients.. I used to respect the client services of RBC but this branch shows how their services are degrading.... Very disappointing!!!!!

New location less people which I like. But always low on staffs and work pretty slow. Im waiting here for more then 20mins.

This is a great branch. I have been coming to this branch regularly for quite some time now. Everyone has always been very friendly and super professional, which is the main reason I keep going back. Another plus of this branch is that they have convenient hours for me. Yes, the parking is a bit of a nightmare during meal times (due to the plethora of restaurants in this plaza), but that's not the fault of the branch. There is a parking garage that has a lot of parking, especially the top floors.

Hard to find since it’s not on the tall billboard that shows the different business in the places. The parking is crazy and the amount of people and cars moving, I’d find a less congested RBC. I didn’t pre fill out my business deposit slip and usually the teller will do it for you. The teller told me I had to write it myself while she sat there and the other staff were standing. After she was done she just folded my slip booklet and said nothing. I asked if that was it and she just said yes. Poor interaction and slow sloth like interaction. I would not recommend this RBC bank if you are in a hurry or care about customer service and just descent human interaction

I went to my appointment on time but the representative was busy with the previous client. I agreed to come back a bit late which I did, guess what, he’s in a meeting now. Wasn’t bother to get out and carry along with his appointment. Eventually assigned me to his college who kept saying ‘ I don’t know what’s going on’. I left in anger and now he’s got the time to call me telling me how busy he was. I’m shocked by how unprofessional and rude they are. Wasting my time and not bother to even show up, good job. Guess what, he’s not sorry either. Avoid this branch.