BMO Bank of Montreal

Poor entry management at the door. The girl who manage clients’ entrance do not even know who should be the next in line . I was patiently waiting at the door , while there was a gentleman wanted to get in to the ATM and then he realize something is wrong with his debit card . Without any line up , he just got right in with the representative’s permission. The girl who was at the door suppose to know who should be the next in line and to maintain fairness. She is the first image the client has experience with at your branch , and it does affect the overall experience regardless of how great the rest of the team are .

Was there to cancel one of my credit cards there and also get a bank draft. The overall service was good. The teller convinced me to get another credit card which had “no fees” and that would also waive my draft fees. She may have mentioned briefly at the end that the first year fees are waived. Today I just got the new card through mail. Looked at the annual fee and there it was - 120 dollars. Called up the card number to make a complaint and cancel the card. The agent said the annual fee is from the following year and the fees for the current year is waived. Then I remembered that the teller may have mentioned that during the last visit but I was having trouble remembering. In conclusion, I would prefer that the fees are mentioned beforehand and in a clear-cut manner even if they are waived for the first year.

Without a doubt the worst branch I have ever dealt with. Closed all my accounts after severely inept service. Even closing the accounts turned into a nightmare. Plenty of other banks out there willing to provide great service.

I made an appointment on line and the appointment time was Nov 4 2020@11am, since the confirmation email BMO sent me says the appointment is between 11-12p with Andrew Tsui, and it is a phone appointment instead of in person because of COVID, therefore, I waited for more than an hour for his phone call. But I did not receive any phone call from him at all. I mean even tho Nov 14 is a Saturday, it doesn’t mean that people has nothing to do. I am really angry and disappointed with Andrew and BMO, and their poor customer service that wasted my time. This is ridiculous. Not responsible and not professional. There is no star for him, one is because I had to choose one. Worse branch and service ever.

Great branch, good service the staffs there, parking is OK the normal time. Due to the busy location, so need to prepare more time to wait, but still like the people there, they are patient to serve you.