RBC Royal Bank

Their tellers literally can't count coins. I brought 23 toonies, 10 loonies and 112 quarters totalling $84 to deposit and they wouldn't accept simply because the coins didn't fill up the coin rolls. Banks generally don't hesitate to take your money so this was a first for me after a while, especially since I do the majority of my banking online. Two years prior, I brought just over $100 in coins to deposit and the teller at the time, made me re-count all the coins in front of everyone in the room. Feeling humiliated, I left instead. Not sure why RBC has bank tellers, or monthly fees if their frontline employees can't conduct simple tasks.

I am so pleased with Shomik Chakrabarty! He is so helpful and had to put an extra effort in getting me my first credit card. What a good guy!

Understaffed all the time & doesnot know how to talk to customers & no respect to the customers .

Came in to Bank on Thursday the 9th of August to make a simple business deposit which has been done numerous times. I was told by the white lady with tan glasses and a bad attitude to calculate my own deposit slips. I was told that she did not have a calculator which would be strange for a bank and was asked if I could use my phone calculator which was extremely unprofessional. She refused to write the account number on the back of the checks and said that I was to go off and do the work myself since she had others in line. I responded that I too waited in line to get service. Horrible Customer service with this specific employee. Reported my incident to the Branch Manager Chris however no recourse and no apologies to date. Beware of the lazy lady whom did not treat me like a customer but more like an inconvenience. Im considering closing the account at this branch or at minimum changing my main branch location.

incredibly slow/understaffed