TD Canada Trust Branch and ATM

As I had a scheduled appointment to reopen up a SMB account. Only be refused by this branch. As TD 2 branches and this one promised once the fee is paid they can reinstate the account. Everything was in order for what they needed to open up the account. They were asking me numerous questions of why am I here to open up the account, despite that I had an account before. They were condescending asking why couldn't I open account somewhere else, even though they had my information prior. I've waited over an half hour while the advisor and the manager stayed in there office discussing God knows what. They were skeptical from the start. They came and asked me what does "transport vehicle mean"? I've stated it was logistics, even tho they had my enterprise Quebec papers in hand with the given context what I do. Once again I've waited again for over a good 15 mins To only refuse me for insignificant information. I couldn't believe it. The other excuses was that went branch to branch, hence the advisor told me to pay the account before coming in for the appointment. Ive said youre only keen on helping your own. Despite their rebuttal this action was definitely louder than words. I've went to speak to the manager of that branch Angelika Shaimieva who refused to open it. I tried talking, but she was being shrug offish like "uh huh, mmhmm and you're entitled to your opinion". I couldn't believe the level that professionalism was completely horrid. I was more disappointed of manager character and lack of ethics than more opening up the account. WARNING!!! Dont open a SMB account here. If you're not one of them they will kick you to the curb. Go to one that caters more individuals of ethics groups.

Thank you so much John for going above and beyond to make sure we had the right account savings ratio! And for being patient with us with each question we had!

Went there to open an account. Everything was going good until the manager( a woman ) came to see me, looked at me with disgust and told me I could deposit money onto my account but that I couldn't withdraw my money for 30 days. I asked why? I've been with other banks in the past and never did the say that to me. Anyways, I went back 3 weeks later to the bank and while I was speaking with the cashier, the manager arrived and started to tell me that I needed to wait another month. It didn't make sense. I called TD and they didn't understand why. So I got tired of having money in my account but couldn't pay my bills. Closed my account and went to Desjardins. Never again will I do business with this TD branch.

After over 40 years at the same back I have decided to move on to another bank. After numerous banking errors including forgetting to pay the taxes on my home when I had a mortgage with them and their insurance division acting unethically I have decided that TD has lost it's core value of service and have become more interested in short term profit rather than keeping a long term customer. I went so far as to call their ombudsman and was never replied to. I don't care if they stay open day and night...I need a human to work with that understands customer service otherwise what makes then any different then any other bank and deserving of my loyalty.

I don’t know why. To transfer my own money they ask questions and finally said to go my home branch. I hate that.