TD Canada Trust Branch and ATM

Hi; 20 year member Phoned in after trying my tap on my brand new debit card. Phoned in and said this is the second time when I have got a new debit my tap did not work. Lady said it should work; as it should take over the same function as your last card. I said would of been nice to have it tested at the bank as you test your PIN; and the card did not work with tap at Pharmacy; and that was an issue for me. It was embarrassing. She dismissed my claims and was not a great listener; was more interested in controlling the dialog of the conversation. . I said I read your google reviews and just trying to give you some tips to ensure customer satisfaction; if my tap was tested I wouldn't of called in to complain which is a no brainer. . She kept escalating the situation on me. I did ask for a manager, and she said she was the manager. The manager now answers the phone I guess, but she should of relayed me to her supervisor, to deesclate the situation. When ever someone wants to talk to someone else, regardless of your position, never deny them that opportunity.. Make sure their displeasure is heard, and try to rectify the situation in a professional manner. We are all human and have thoughts and feelings. I ended up not participating any further and wished her a " a nice day" and disconnected from the call. Today I have cancelled my TD Visa, to take some of my business elsewhere.

New to the `hood. I saw bad reviews. My Heart sank. Hoofed it a long way there. Old and unwell. I walked right in and straight to an angel. I was blown away by top-shelf service! CHERYL ROSE, "rose-above", all the crumby, impatient reviews on-line. I asked for her patience in teaching an "old dog - new tricks" with on-line banking. She went above and beyond. She had the patience of a SAINT...( I was difficult to teach...). She is about to solve my banking problems, and gently "shoe-horn" me into a new era. I can't praise her customer service enough. I hope when I book the follow up appointment, I get seated in front of her again....

Asked them to suspend my tap canceled my card!! Now it says bank ope. CLOSED! cant even call the number on my card as it bleeps beens and whistles fax sounds when I call. Here I am sitting in their CLOSED bank waiting 20 plus minutes for a "specialist" on the phone. I once went to withdraw 5000$ and was today only 2k. Because I need to phone a day ahead to withdraw that amount !! REALLY!

Pros: Helpful, kind and attentive staff, location is convient, place is clean and tidy. Cons: Long wait times. Overall, a nice location with wonderful staff but the efficiency could be improved by hiring more staff to manage the tills.

To be clear, this rating is for this branch only. I will review other branches independently. I had the worst banking experience of my life in this branch dealing with a teller and the branch manager. They were insulting and unhelpful. I left the branch contemplating closing my account. The reputation of TD Bank was tarnished for me by this interaction.