RBC Royal Bank

Worst customer service. The lady representative never said hi or hello, i am with rbc almost 4 years.never expected that kind of service from them I don't know why some branches In city of surrey doesn't treat their client properly, compare to same RBc branches in Burnaby ,New west or Maple ridge, Bc I went for some issues about bank account but never got that problem solved either. Will go to New west Skytarin branch to get help from them What a shame for you guys location. Please do respect customer, otherwise stay home if you can't do proper customer service. We are paying you to get banking done.

Since the renovations at the branch it seems so much more organized the staff are so pleasant the receptionist Charanjit (sorry if I got the name wrong) is so helpful She is constantly multi tasking kudos to you !!!

Unprofessional employees , I went to this branch to book phone appointment , when the time of this appointment came no one call me when I called the branch they did not answer and main office said we did not find your name What kind of bad service is that ?????

Came 5 mins before the bank closes and the staff refused to let us in for assistance. Worst bank service ever. Worst customer service ever. Don’t visit it. Staff is rude and unhelpful.

Even after calling in a day before and booking an appointment, the Manager at this particular location asked me to stand in the line while it was raining. I’ve booked appointments before at the Vancouver branch, and have always been taken as a priority and this happened during COVID itself!! Why would someone even want to wait on call with the customer support for 45mins, book an appointment and then get treated this way? This have not been a pleasant experience and is unacceptable.