Envision Financial

Worst credit union - outdated ATMs and online banking. Bank mortgage rates are far more competitive too. The worst thing is I went to close my account and they want me to sit with them for 1/2 hour or they keep $15. Waste of time, don't sign up

Worst bank in BC they never pick up and they have bad ATM as well with no call backs

Hi... my name is harpreet.. I was in rush with a some issue with my bank stuff.. one of the efficient employee name Roxie helped me and find solutions as it as I want it .. thanks .. very helping staff..

While I have yet to experience what it feels like to be a client of Envision Financial, I do have a concern about what I have noticed since contacting this financial institution. How is it possible that when clients call in to find out information about their account or an application for the services you provide, representatives don't have access to look up your file for you? I call other companies that when you call about a service the customer service rep is ready to go and is able to access your file (account) right away. This is the first I have experience this and it doesn't make any sense to me. I think that needs to change

I have been with envision credit union for 20 years and it was great until it merged with first west. Now they are ALL about profit and not the people. You can only call the call centre and not your branch. Not personable at all. No community feel to it anymore. They also keep you on hold for a very long time. Horrible!! I was slightly overdrawn (which would amount to 10% of my monthly earning just to give you an idea) around Christmas time and they took it upon themselves to transfer money from my son’s account (his own hard earned money from his first job) to put it towards my overdrawn account!! They are worse than a big name bank. No surprise that a number of their clients are switching. Even their own employees (who I personally know) don’t agree with how envision is now ran. They don’t care about you and will take your money any way they can. LOOK ELSEWHERE!!