Envision Financial

Not happy with all the recent changes. Went envision for the last 20 years because we wanted to be with a smaller, local, friendly bank. Now they no longer let you call your branch, you have to call the 1-888 number and sit on hold for 45mins. Fees keep going up on my business accounts and the personal account features are dated and slow (especially the app). Almost at the point where I am looking to move both my business accounts and personal ones to another local bank for a better experience.

Outdated bank with abysmal ATM facilities and online service. Call center is a waste of time, and the worst thing is you need to spend 30 minutes for a sit down if you want to close your account or they will keep $15. AVOID!

I have been dealing with Envision for over 25 years and their “we are here for you” is lacking when they close down all their Surrey branches except one on Scott Rd. which is suppose to service more than 500,000 plus people living in Surrey while my backup financial institution Coast Capital still has 5 branches open and operating in Surrey. Some things still have to be done person to person rather than an ATM. Once this virus crises is over I will reflect whether I remain a client. UPDATE: Now that September is near over some of the closed branches are coming on line. I do believe we had an over reaction by Management that their own employees do go grocery shopping, the liquor store, eyes checked or chiropractor or even pump gas into their cars exposing themselves to the Virus and even sending their kids to school. All financial institutions are looking for excuses to save a dollar at the inconvenience of their customers.

Went to this location to update some information on an investment. Met with the Financial Officer who went over my investments. I found him to be knowledgeable and friendly. While Envision is not my regular financial institution I would heartily recommend this location. There is plenty of parking and lots of stores nearby.

Amazing branch. Super friendly and helpful and go out of there way to help everyone. We have been dealing with them on a personal and business level for over 10 years and would recommend them just about over anyone else.