TD Canada Trust Branch and ATM

I am not impressed with their so called Covid protocols!! I don't mind some but just keep the protocols within reason! I found out yesterday that to enter my TD branch, I have to text them from outside to be able to enter their facility, hahaha! Sorry but this is not OK!!! I was in the bank already and was directed to go back outside. The lady that worked there said this protocol wasn't going away and they were going to keep doing this!! Well I can tell you that I will never be entering this bank again!! Will use the drive thru machine, That's if it is working..lol There has been a few times I tried using the machine there and it wasn't working! If TD wants to uphold more loyalty from there clients, they better relax some things or people will be switching to other banks in the future! As far as I'm concerned, they take monthly payments so I can keep my account, then they can do there JOB and have someone outside directing people into their establishment if this is how they want to keep a handle on how many people enter it at one time! This is becoming a laughing state of affairs!

Like many of the branches I have gone to, they make promises to be in touch and fail to do so. I have had a lot of my time wasted with TD over the years. I don't know why it took me over 20 years to realize they don't deserve my business anymore but I plan to close out my accounts immediately. While the people here are friendly, once again I have been disappointed with service and the promises to be contacted for follow up. I also find it incredible that after never missing payments or going over my limit and having a spotless credit score, I never receive the type of offers I get from other institutions. This branch has also proven completely inconsistent with what information you get. One person says they have options for you, then the next time you're in those options aren't available. I have friends who agree they too have had this experience. Don't go with TD, they are a hassle and treat you like they're doing you a favor by being their customer.

Completed my mortgage renewal over the phone. I went to drop off my signed copy and the staff appeared a bit confused. The teller was super friendly however the older lady (assume she is a supervisor/manager) in the back was super rude to her staff and myself...you know the customer. I simply asked for a copy of my mortgage and acknowledgement or some sort of receipt as proof that I dropped it off. The manager's yelled "you did it on the phone we can't provide a receipt". across the room. The tone was abusive and shocking. Unless this manager change's her attitude steer clear of this branch.

I've been a customer of TD bank for 9 years and never have I had such experience. The old lady with short gray hair has a terrible attitude toward me treating me like I'm a criminal when I just want to take money out of my own account and it's not even a big sum because of my race. Why would I say I think its because of my race? She was smiling at me but the moment I took my hoody off, her face immediately changed into an unpleasant expression with unpleasant tone. I've told my friend about this and she had similar experience from the same person.

These guys are awesome at this location. They are fast, friendly and knowledgeable and seem to genuinely love their jobs!