TD Canada Trust Branch and ATM

My late husband and myself moved to the Vernon area last year. From our very first appointment opening an account, to the excellent wealth management team that managed our investment portfolios, everyone we dealt with were friendly, knowledgeable and professional. The sudden passing of my husband, recently, has meant I require assistance dealing with his estate. Sierra Benner has been a god-send to me during this devastating time. I am truly thankful for the kindness showed to me by everyone at the TD bank.

Certainly not the best experience with TD in general. Phoning is a complete waste of time ... tip for those that really want to meet with someone ... make an appointment to get a NEW credit card. That always gets their attention. Then do whatever you need to while there. Be careful when typing in the meeting reasons and background, after about 10 seconds, the system kicks you out and you get to do it all again. Fun.

Repeated calls and I cannot get through. I am moving my accounts to the local Credit Union.

I deal with TD quite a bit and I've always had a pleasant experience! Especially with the small business account manager Renee, she is extremely helpful, easy to talk to and always happy to answer any of my questions :)

Very rude teller who didn't know the answer to some very basic questions regarding exchange rates, and didn't offer to let me speak to someone who did know the answer. I went to deposit a cashier's check, for which there should be no hold, and she informed me they would hold it for 15 days because "they had never seen a check like this before." Then she told me the funds would be available on a date 21 days from the day I deposited the funds. They also do not answer their phones, and tell you to leave a message on the answering service. Unacceptable service. This teller clearly had a very poor attitude and was quite short with me. Given the problems I've had with previous tellers who misinformed me about what "counts" as a debit transaction, which led to me incurring withdrawal costs for which I was not refunded, and the issues with the Visa customer service reps, who also seem unable to execute or communicate clearly about security holds, I will be looking into other banks. The previous 10 years of service was impeccable; TD has clearly gone downhill in very frustrating ways this past year.