TD Canada Trust Branch and ATM

Chris Smith (Branch Manager) was very helpful and responded to my inquiry in a timely manner! Thank you! :) Excellent customer service from start to finish. I've always received great customer service from TD whether by phone, e-mail, or in person at any branch which is why I'm a loyal TD customer since I moved to Canada 2005.

This Bank is full of psychologically disturbed people who do not want to do anything . Find another Bank if you are unfortunate enough to bank here! They support the CCP as well effectively making the entire banks traitors. Pull your accounts immediately. Commies!

Absolute worst bank in Canada. Pull your accounts they are Communist Party of China sympathizers! Traitors to Canada and freedom. Google it.

I'm on the fence about this place. In general the customer service here is very fantastic but when they have that rare oddity of a snafu things get a little hairy. If you're relocating here and you are going to choose TD bank Canada keep in mind that you have to set up an appointment in order to set up a savings and checking account, they do not do walk ins. You can get an appointment online which I wish I had known about instead of trying in person a few times to get one. This bank is open every single day of the week which is kind of crazy and they're also open after hours, so getting an appointment or doing banking will never conflict with your schedule. The tellers for the most part are nice and super efficient but there are those occasions of where you have the annoying ones that don't care about moving that line. I've seen them chat about nothing with people and not care that the line is getting longer and the people in it are more frustrated . They also struggle to open on time, I've been there waiting before for them to open and customers have held up their phones so the employees could see that it was past the time to open. So onto that rare oddity of a snafu there was an option that we were advised by this branch to do bill pay online. We thought great we can pay off our bills by using this easy option. Well it was not so easy after all and A LOT ( thousands) of our money got lost somewhere out there in the world for over a month. Numerous calls to customer support didn't yield much other than go to the branch and the branch was just as clueless and tried to defer us back to corporate customer service. Additionally I was the one that had to constantly follow up. I don't like to push to get results, the business should be doing that for me. Eventually the money did show up which was a relief and I still never got an explanation as to what happened. This will never happen to me again because I will never use online bill pay ever again.

On vacation in whistler and needed to do a wire transfer. My online account is limited from sending bigger transfers because TD is awesome like that. Called this specific branch ahead of time to confirm that I could send a transfer despite having an account that was opened in US. I was told I could. Bussed here in the snow by myself and left my group only to be told that they cannot help me since I have a US account. Wasted my vacation time based on incorrect information.