TD Canada Trust Branch and ATM

Very strange experience setting up an account with a bank rep. She made very race specific comments. It made me feel uncomfortable. This branch should hire staff that reflect the community and clients. Not everyone is Chinese who visits the bank. More diversity and client awareness should be implemented immediately. And no I won't be returning to this brach.

Worst experience ever there. Had you jump through hoops to get a cheque cashed that was clearly mine!! Retraining needed for tellers and management!

Got a ticket from city of Burnaby because the person working the Business Services decided to start taking people from Personal Banking and thus I had to wait an extra 20 minutes when I should have been the next in line. Shallow apologies and poor service make this TD less-than-desirable. 0 stars.

I went to the branch to enquiry about my online banking and was help by a manager Allan. He was very knowledgeable, helpful and showed me how to use easy web and navigate the websites. Great overall service. Highly recommended!

This was my first time using this location. Today went to make a deposit in Bank and literally was there for 10mins and I got ticketed in the TD bank parking lot. After having a conversation with one of branch worker, I was notified that the parking lot is not owned by TD/not part of TD lease. Well my question was that why it is not notified on the entrance of the bank and only reply I got from team member was they just legally can't. The branch should have a sign informing the new members that this parking lot is not part of their lease and you will be ticketed for parking there unless paid. I have been banking with Td for last 8years, this was probably the worst customer service experience and branch team didn't care about it. And I'm sure I'm not only one that went through it. Now for those 8 years of banking with TD, i got 80$ Ticket.