Shell

Nothing at all wrong with the gas station. Oak Bay pricing (ie higher than you'll pay elsewhere) but it's a plum location, after all. The attached coin laundromat? 0 stars. Negative stars, if a person could. Dirty. Rusty machines. All large washers out of service, half of small ones (and they are very small) also broken. Same with dryers. Floors and tables dirty. Took my stuff in, left with it all in my arms 30 seconds later to go find a laundromat that is actually working. One shouldn't leave a laundromat feeling dirtier than one did going in. But you will at the Oak Bay Shell.

Customer service with the woman is great they always have a smile and do their job right. Not hating against men but they are always rude. Never smile. Start talking in another language as they were dealing with me every time. I have no idea what they were saying as I don’t speak their language, but it is not to be tolerated as I worked customer service for years and know how it should be done. I didn’t want to write a review. But this has happened countless times. I would come in with a positive attitude and try to be nice as it is a hard time for all right now. I always get the same rude glares and disrespect. Some people there need a serious talking to and probably find a new career as it is very clear customer service is not for you.

NEVER USE THE LAUNDRY MAT. It ruined $600 worth of clothing and bedding. Had no ownership for their expensive washer and dryer that ruins your clothes. I wish I could give this place a big fat Zero

Why do i have to use the talk box to buy doritos at 8pm in broad daylight. 4 other customers walked away because it was too much effort. Not sure how this helps

Went to get fuel at 10:50PM but was told they’re closed.