TD Canada Trust Branch and ATM

I would give this branch 0 stars if I could. I signed up for a credit card from TD Bank and it was sent to this branch. It sat in the branch for nearly 4 weeks, without them contacting me to pick it up. I had to call their credit card department to find out that it was sent to this particular branch, and when I got there, the envelope was already OPENED. Why would they open this? The card number could easily have been compromised. The CC department noted that the branch should have contacted me immediately when they received the card - other TD branches I have dealt with have followed this practice, but the Austin branch denied this was a process... Terrible customer service.

Really bad experience, did visit once and it was waste of time. Had to do same think over the phone month later, with knowledge that they did not submit anything why I was there earlier.

Staff is very friendly and always greets me at the door! Service is fast and efficient.

I met the female financial adviser for my mortgage. She said she will get back to me at the beginning of October. No reply. When I send her another email a month or so later, she didn't reply to me either. What kind of customer service it is....

The staff are great I really like them but this branch needs to hire 5 more staff, seriously they have 30 minute line ups, 1 or 2 teller's working and 3 other upper management standing around seeing all the people and do nothing to help the tellers out..just my opinion but time to switch up management because this branch is by far the worst I've ever been to in my life!!!!! and it's not the employees fault, that you can see very clearly.