Couche-Tard

Friendly staff.

For the need to order my grocery online, I get a prepaid card from this retailer. Usually, there is an amount on the card that is emptied and then discard it since it is no longer needed. But now they are refillable and it is the customer himself who dictates to the clerk how much he programs on the prepaid card. The clerk who sold it to me "And who explained all this to me himself" only took a few seconds to get there as if he had done it often. I used the card and I emptied it to zero Now the card left two options for recharging, either (...) send a request form by post to Vancouver or return to the retailer to have it recharged. Guess my choice! I went to the retailer to have it recharged but I did not come across the same clerk who knew. Employees can be new, not machine trained, these are things that happen. The clerk could have simply told me "sorry sir but I don't know how to do that, come back another day maybe someone" will know how to help you better than me ". Instead, she" to swing in the same sentence separate with a comma "I don't know how to do that, the magazine doesn't do that" Having understood the easy answer and what was in an uncomfortable situation I decided not to insist on it and its, its the greatly surprised. She expected me to insist, she didn't expect her to be that easy. To the point where she even asked me to confirm "Really ????" she asked me any surprise like a student who dictates that the dog has to eat his duty and who did not expect the professor to swallow everything. Yes really I answered him. Really as easy as getting rid of a customer But at what cost? It is not the first time that I see this behavior in the businesses of drummondville. An iga clerk who had to patch up an elderly person who was taking too much time for his taste because of his many lottery tickets to start wanting to make him believe that the draw was for 19h and that he had to leave on the field so as not to miss them I already had an ultramarine respond after asking if the product was special "I don't know and I get it" This behavior which consists in lying to get rid of the customers, to avoid having to carry out a task, for me that does not pass any more. Never again will I persist with those who spend "little time" to make it easier, but believe me it will be at the cost of a bloody comment visible to everyone.

Service at the checkout very good but often produced past 1 to 2 days like milk. Its done 3 times ...

The best quality customer service

Excellent fast and professional service I am satisfied ✅