TD Canada Trust Branch and ATM

Extremely rude and unprofessional staff. I called in to ask why my checking account was changed to a different account without any notice. The representative, Sonia, was extremely rude and unhelpful. She was rushing me, didn't help at all and yelling that she doesn't know why my account was was changed. When asked, who should I contact, she again said she doesn't know. Seems like this business doesn't care to change it's horrible customer service despite a bunch of negative customer experiences. Very disappointing.

Very rude staff. Dealt with a girl named Amol did not help me at all. TD took a payment out twice when I asked if they could refund my money because I had other payments and rent coming out that day she refused to do it saying she couldn’t reverse their payment even though it was their fault? Especially during times like these you would think they would be a little more sensitive especially when I am laid off work. So money is tight for me thanks so much TD for helping me out

BY FAR the worst TD mortgage specialists in the business. I had the worst experience with Jayshree Pandya. DO NOT go to this woman for anything due to her poor communication skills, lack of honesty, and extremely rude demeanor. As a financial manager, I cant even begin to understand how she even got her license to help people with mortgages. What I experienced was: Lack of communication as to what is happening with my file. NOT working at all for 1 month due to her taking vacations every week. Very rude when she speaks but most importantly, you can easily tell she does not know what she's doing. We ended up not moving forward with anything due to the lack of work she did for our family. AND now have our new mortgage to Scotiabank. Thanks TD & Jayshree for wasting valuable time & we will definitely not be coming back to you.

Extremely rude staff! You are not doing anyone a favour by getting paid to work. I’m sure customer service requires dealing with customers in a polite and pleasant manner! Try visiting other Td locations, they might be able to teach you a few scenarios on how to deal with people.

Very poor and unprofessional service from a financial consultant named jay shree pandya. No timely replys to calls and messages and prejudiced service without any proper knowledge of what she is doing . This is no way to treat a customer . Rest of the staffs and tellers are really good and committed to service .